Shontaye Parker
Charlotte,NC
Summary
A professional, dependable individual with extensive experience in healthcare and customer service seeks to secure a rewarding position in the same. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Proven ability to build relationships, exceed service goals, and handle diverse customer needs with professionalism and empathy.
Overview
13
13
years of professional experience
Work History
Beauty Advisor
Inktel Sephora contract
Charlotte, North Carolina
09.2025 - 01.2026
- Managed high volume inbound and outbound calls, chats, and emails while maintaining accuracy and professionalism.
- Delivered timely support in a fast-paced, high-call-volume environment
- Maintained up-to-date knowledge of beauty products and trends.
- Balanced simultaneous chats and calls while meeting response-time and quality metrics.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Reservation Agent
Nj Transit
Newark, NJ
07.2024 - 08.2025
- Answer incoming calls, emails, or chats related to reservations.
- Provide detailed information about services, schedules, pricing, and availability.
- Enter, update, and maintain accurate customer reservation data in booking systems.
- Provided support to other departments when needed.
- Resolve issues such as missed reservations, scheduling conflicts, or system errors.
- Communicate changes in policies, promotions, or scheduling to customers.
Aseptic sanitizer
Minaris Regenerative Medicine, LLC
Allendale, New Jersey
07.2020 - 08.2023
- Aseptic Sanitizer technician a professional individual with a strong work ethic.
- Highly dependable and able to stick to assigned work schedule.
- Responsible for the Aseptic cleaning and sanitization of Cleanrooms (CER's) adjacent GMP corridors and Labs all while strictly following pertinent SOP's and under CGMP regulations.
- Conducted regular inspections to identify areas needing additional sanitation.
- Assisted team members in maintaining inventory of cleaning supplies.
- Trained new employees on proper sanitation practices and procedures.
Patient Care Coordinator
ASEMBIA
Florham Park, New Jersey
02.2016 - 03.2019
- Received and effectively route program 'referrals (prescriptions)'
- Develop contacts within each member pharmacy in order to maintain the most current status on referrals
- Maintained tracking documents and crosscheck to ensure platform/tracking document accuracy
- Provided weekly/monthly updates to manufacturer regarding referral status
- Interface with programmers as needed to address any system difficulties
- Communicate with internal contacts, manufacturers, insurance companies, pharmacies and patients to achieve program goals
- Accurately enter required information in to computer database
- Established effective rapport with other employees, clients, physicians, and pharmacies
- Heavy phone work
Pharmacy Technician Service Representative
CVS Caremark Corporate Office
Fairfield , NJ
04.2013 - 01.2016
- Experienced pharmaceutical technician specializing in distribution and filling of prescriptions for chronically ill patients.
- Responded to telephone inquiries, of medications or status of order.
- Listened attentively to caller needs to ensure a positive patient experience
- Scheduled delivery of medications to patient's home, physician's office, nursing homes, or other pharmacies, in a timely manner.
- Processed medical insurance claims and payments
- Established and maintain patient profiles, including lists of medications, chemicals, and supplies, and enter inventory data into computer
- Provided patients with basic knowledge of medications and instructions
Education
Some College (No Degree) - Cyber Security
DeVry University
OnlineSkills
Strong communication and interpersonal skills
Attention to detail and organizational skills
Problem-solving and multitasking abilities
Accounts payable
Accounts receivable
Care plans
Communication skills
Time management
CPT coding
Telephony
Financial report writing
Microsoft Office
IV infusion
EMR systems
Microsoft Excel
Customer service
Computer skills
ICD-10
References
Available upon request
Timeline
Beauty Advisor
Inktel Sephora contract
09.2025 - 01.2026
Reservation Agent
Nj Transit
07.2024 - 08.2025
Aseptic sanitizer
Minaris Regenerative Medicine, LLC
07.2020 - 08.2023
Patient Care Coordinator
ASEMBIA
02.2016 - 03.2019
Pharmacy Technician Service Representative
CVS Caremark Corporate Office
04.2013 - 01.2016
Some College (No Degree) - Cyber Security
DeVry University