Ashley Rose
1889 Teal Cir,FL
Summary
Dedicated Member Service Representative with over nine years experience leading and developing others in member services and health care. Highly creative in building strategies that build strong teams and cultivate positive learning environments. Looking to expand expertise by becoming a Contact Center Supervisor, to assist Management in exceeding organizational goals by maximizing departmental efficiencies.
Overview
10
10
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
Pensacola, FL
05.2021 - Current
- New hire Onboarding, participating in the Battle Buddy initiative to drive employee retention and growth.
- Learned and maintained in-depth understanding of products and service information to offer knowledgeable and educated responses to members inquiries.
- Directed new employees in policy and procedure, while providing them with resources needed for continued success.
- Developed highly empathetic member relationships and earned reputation for exceeding service standard goals.
Member Service Representative
Aerotek | Navy Federal Credit Union
Winchester, VA
12.2020 - 05.2021
- Delivered exceptional member service to every member by leveraging extensive knowledge of products and services and creating positive experiences.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Maintained up-to-date knowledge of product and service changes.
Certified Nursing Assistant
Winchester Medical Center
Winchester, VA
02.2017 - 12.2020
- Facilitated training and mentored new hires, resulting in stronger staff development and increased productivity.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Received multiple accommodations including the Bronze Award and Employee of the Month.
Certified Nursing Assistant
Canterbury Center
Shepherdstown, WV
12.2011 - 02.2017
- Responded appropriately to physical, emotional and developmental needs of patients.
- Oversaw group activities with residents to boost moral, improve health and provide overall support.
Education
Bronze Award
2020
Employee of The Month
2017
Skills
- Leading, developing, and mentoring others
- Strong problem-solving capabilities
- Superior verbal and written communication skills
- Goal oriented
- Meticulous attention to detail
- Conflict resolution skills
Timeline
Member Service Representative II
Navy Federal Credit Union
05.2021 - Current
Member Service Representative
Aerotek | Navy Federal Credit Union
12.2020 - 05.2021
Certified Nursing Assistant
Winchester Medical Center
02.2017 - 12.2020
Certified Nursing Assistant
Canterbury Center
12.2011 - 02.2017
Bronze Award
Employee of The Month
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