Ashley Rose
Vero Beach,FL
Summary
Proven Customer Service Specialist and Public Safety Dispatcher at Indian River County Sheriff's Office, adept in critical thinking and problem resolution. Excelled in high-stress environments by prioritizing urgent needs and enhancing community safety. Demonstrated exceptional communication and active listening skills, contributing to effective team collaboration and citizen satisfaction.
Experienced with emergency call handling and resource dispatch. Utilizes advanced communication techniques to coordinate timely responses in critical situations. Track record of maintaining composure under pressure and ensuring accurate information relay.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Indian River County Sheriff's Office
11.2021 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the agency and the citizens' needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Responded proactively and positively to citizens via phone or email.
Public Safety Dispatcher
Indian River County Sheriff's Office
10.2019 - 11.2021
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
Education
Associate of Science - Criminal Justice
Allied American University
08-2013
Skills
- Excellent written and oral communication
- Telephone etiquette
- Problem resolution
- De-escalation techniques
- Active listening
- Prioritization
- Critical thinking
- Reliable and Trustworthy
- Multitasking
- Radio Communications
Accomplishments
2019 Public Safety Dispatcher of the Year
2019 Life Saving Award
2020 Communication Employee of the Year
2023 3rd Quarter Civilian of the Year
2023 Going the Extra Mile Award
Certification
FCIC/NCIC
CPR
EMD
CIT
Timeline
Customer Service Specialist
Indian River County Sheriff's Office
11.2021 - Current
Public Safety Dispatcher
Indian River County Sheriff's Office
10.2019 - 11.2021
FCIC/NCIC
CPR
EMD
CIT
Associate of Science - Criminal Justice
Allied American University
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