Ashley Ross
Genoa,IL
Summary
Dynamic and compassionate professional with a proven track record at Insurance Auto Auctions, IAA, excelling in high-stress customer service and sales. Skilled in problem-solving and vital signs monitoring, I significantly enhanced customer loyalty and reduced fall incidents while providing quality care as a C.N.A. Expert in active listening and critical thinking, I consistently deliver results beyond expectations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Insurance Auto Auctions, IAA
10.2017 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Certified Nursing Assistant
Bethany Rehabilitation & Health Care Center
05.2017 - 10.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Grocery Department Manager
Butera Market
02.2015 - 05.2017
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Certified Nursing Assistant
Visiting Angels
02.2015 - 02.2017
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Managed challenging behaviors displayed by patients with mental health issues or dementia, maintaining a safe environment for all involved parties.
- Safely transferred and repositioned patients using appropriate body mechanics, reducing the risk of injury for both patients and staff members.
Education
Certified Nursing Assistant - Nursing
Arkansas State University
State University, AR09.2007
No Degree - General Education
McHenry County College
Crystal Lake, IL05.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient Care
- Vital signs monitoring
Timeline
Customer Service Representative
Insurance Auto Auctions, IAA
10.2017 - 10.2018
Certified Nursing Assistant
Bethany Rehabilitation & Health Care Center
05.2017 - 10.2017
Grocery Department Manager
Butera Market
02.2015 - 05.2017
Certified Nursing Assistant
Visiting Angels
02.2015 - 02.2017
Certified Nursing Assistant - Nursing
Arkansas State University
No Degree - General Education
McHenry County College
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