Ashley R. Thompson
Camden,NJ
Summary
Hardworking young professional with 12 years experience in customer service and secretarial work. Highly motivated, organized, reliable, works well in groups as well as independently. Also a quick and eager learner.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk
Mid Atlantic Retina
Cherry Hill, NJ
01.2023 - Current
- Utilize Two systems to schedule appointments according to Doctors orders, and call in requests. Call patients and insurance companies with updates/changes/appointment information. Register and check out patients at front desk. Receive payments and insurance information. Maintain confidentiality of patients. Coordinate scheduling with multiple offices.
Patient Service Rep.
Cooper University Health
Camden, NJ
01.2024 - 01.2026
- Utilize Epic to schedule appointments according to Doctors orders, Call Patients with updates/changes with appointment information. Maintain confidentiality of patients. Check in patients, and obtain insurance information. Inform patients of delays. Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
Receptionist
ACCU Staffing
Cherry Hill, NJ
01.2022 - 01.2023
- Answer phones and direct calls to departments. Keep reception area and executive kitchen stocked and tidy. Receive, sort and deliver mail to correct department. File various documents.
Patient Service Registrar
NJ Urology
Voorhees, NJ
01.2021 - 01.2022
- Utilize EPIC system to schedule appointments according to Doctors orders, and call in requests. Call patients and insurance companies with updates/changes/appointment information. Register and check out patients at front desk. Receive payments and insurance information. Maintain confidentiality of patients. Coordinate scheduling with multiple offices. Checked and secured building during off-hours to prevent entry by unauthorized individuals.
Spa Associate
Hand and Stone
Marlton, NJ
01.2020 - 01.2021
- Welcome guest at front desk and conducted check in and check out process. Received all incoming calls and routed them as necessary. Scheduled appointments. Sold memberships and gift cards. Checked and secured building areas during off-hours to prevent entry by unauthorized individuals. Kept front desk tidy and organized. Stocked waters for guest and therapists. Kept bathrooms stocked and tidy. Took notes/messages as needed. Handled customer complaints and request daily.
Receptionist/Kids Club Associate
LA Fitness
Somerdale, NJ
01.2018 - 01.2020
- Receive all incoming calls and provide club information, and coordinate with gym staff to fulfill requests and resolve issues. Renew memberships. Check guest in by reviewing keycards. Protected team members and guest from accidents by following and enforcing safety protocols and proactively monitoring building areas. Supervised kids club area. Organized activities, monitored children, and provided a safe environment for children ages infant - 13 years old.
Education
Massage Therapy
Camden County College
01.2017
Diploma - undefined
Haddon Heights High School
01.2013
Skills
- Experienced with using MAC and PC Proficient in Microsoft Word, Excel and Powerpoint Trained in EPIC CPR certified
Certification
Massage Therapy Certification, Lourdes Institute of Wholistic Studies, Camden, NJ - 2019
Timeline
Patient Service Rep.
Cooper University Health
01.2024 - 01.2026
Front Desk
Mid Atlantic Retina
01.2023 - Current
Receptionist
ACCU Staffing
01.2022 - 01.2023
Patient Service Registrar
NJ Urology
01.2021 - 01.2022
Spa Associate
Hand and Stone
01.2020 - 01.2021
Receptionist/Kids Club Associate
LA Fitness
01.2018 - 01.2020
Diploma - undefined
Haddon Heights High School
Massage Therapy
Camden County College