Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Rubio

La Habra,USA

Summary

Client-focused professional with 7+ years of experience in compliance, onboarding, and service delivery. Skilled in client communication, issue resolution, and cross-functional coordination with a strong track record of improving internal processes and maintaining service excellence. Adept at managing sensitive data, supporting key enterprise accounts, and ensuring high client satisfaction.

Overview

12
12
years of professional experience

Work History

Shared Services Representative

DISA
Tustin, CA
01.2017 - Current
  • Serve as a liaison between clients and internal departments, ensuring smooth onboarding and compliance for major accounts including Chevron, ExxonMobil, and Halliburton.
  • Manage time-sensitive onboarding tasks and maintain ongoing client communications to ensure service quality and responsiveness.
  • Collaborate with internal teams to streamline the Medication Review process, reducing turnaround time from 7 to 4 days.
  • Support Employee Assistance Program (EAP) administration for Halliburton, ensuring client satisfaction and compliance.
  • Prepare and deliver client-facing documentation and reports; maintain accurate activity logs in CRM.
  • Proactively identify and resolve onboarding issues, escalating to internal departments as needed to ensure timely resolution.
  • Recognized for independent problem-solving and consistently exceeding performance expectations.

Samsung Product Experience Lead

2020 Companies
Orange, CA
02.2013 - 01.2017
  • Directed a sales team of five to exceed targets, providing coaching and strategic planning to maximize client experience.
  • Built strong relationships with store leadership and carrier reps to align messaging and drive results.
  • Delivered product training and managed presentations, contributing to regional sales growth.
  • Named Most Valuable Leader for excellence in leadership and customer engagement.

Education

Bachelors Degree - Communication

California State University Fullerton
Fullerton, California
05-2022

Associate Degree - Communication

Fullerton College
Fullerton, CA
05-2020

Skills

  • Client Relationship Management
  • Service Delivery Excellence
  • Onboarding Process Optimization
  • Compliance & Regulatory Support
  • Cross-Functional Collaboration
  • Issue Resolution & Escalation
  • Microsoft Office Proficiency
  • Client rapport
  • Project Coordination
  • Client onboarding
  • Process improvement
  • Customer service

Timeline

Shared Services Representative

DISA
01.2017 - Current

Samsung Product Experience Lead

2020 Companies
02.2013 - 01.2017

Bachelors Degree - Communication

California State University Fullerton

Associate Degree - Communication

Fullerton College

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