Larry Joe Woods
Customer Services Representative
Dallas,TX
Summary
Hardworking employee enthusiastic about learning Health Benefits field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Shared Services Representative
G6 Hospitality LLC
Carrollton, TX
06.2012 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for Check Print Operations.
- Sought ways to improve processes and services provided.
- Managed over 25 team member calls per day, in most cases resolving their need without escalating.
Motel Front Desk Clerk
Motel 6 O. L. P.
Addison, TX
02.2006 - 06.2012
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Stored guest valuables in safe and individual boxes for security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Led projects and analyzed data to identify opportunities for improvement.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor of Arts - Accounting And Finance, Speech And Drama-Theater
North Texas State University
Denton, TXBachelor of Arts - Accounting
Prairie View A & M University
Prairie View, TXHigh School Diploma -
F. D. Roosevelt H. S.
Dallas, TX05.1974
Skills
- Handling Customer Complaints
- Customer Inquiries
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Customer Service
- Calm and Professional Under Pressure
- Excellent Communication
- Courteous with Strong Service Mindset
- Listening Skills
- Call Documentation
- Call Control
- Collaborative Environments
- Team-Oriented and Cooperative
- Inbound and Outbound Calling
Accomplishments
Collaborated with team of six in the implementation and execution of a strategy to handle employees during the COVID-19 pandemic. We were awarded the CEO Award for our efforts.
Reading, and listening to music
I use music as a kind of relaxation therapy. I especially enjoy improvisational Jazz with a good book.
Timeline
Shared Services Representative
G6 Hospitality LLC
06.2012 - Current
Motel Front Desk Clerk
Motel 6 O. L. P.
02.2006 - 06.2012
Bachelor of Arts - Accounting And Finance, Speech And Drama-Theater
North Texas State University
Bachelor of Arts - Accounting
Prairie View A & M University
High School Diploma -
F. D. Roosevelt H. S.
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