Ashley Fountain

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.

• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Assisted customer with issues or complaints they had with dealership.
• Submitted for reimbursements or rewards points to compensate customer.
• Resolved concerns with products or services to help with retention and drive sales.
• Addressed complex issues by scheduling repair appointments.

• Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
• Interviewed numerous clients to collect information and gather necessary paperwork prior to preparing tax returns.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Completed and filed returns with tax departments at local, state and federal levels.

CONTRACT POSITION(TEMP)

• Maintained knowledge of new product offerings and changes for order provisioning processes.
• Navigated through 3 systems to build, track and monitor orders.
• Sent emails to communicate order status and informed customers of back-orders or shipping delays.

• Answer the phone in aprofessional manner.
• Input pre-applications into the system for all new clients
• Spoke to clients in a professional manner.
• Ensure that up-to-date information is gathered at each visit with each client.
• Filed paperwork and organized computer-based information.
• Maintained appropriate filing of personal and professional documentation.
• Screened personal and business calls and directed them to the appropriate party.

• Troubleshoot customer\'s problems on iOS device
• Set appointments needed for repair of the devices
• Set and meet expectation of each customer
• Spoke professionally to customers as I address their issues
• Made outbound calls once customer was disconnected
  
• Defused volatile customer situations calmly and courteously.
• Addressed and resolved customer product complaints empathetically and professionally.
• Referred unresolved customer grievances to designated departments for further investigation.(Tier 2)

• To be a classroom leader for the school and educational consultant for the community.
• To install and maintain the classroom with instructional and pupil practices appropriate for quality learning program and classroom management.
• To serve as a contributing member of the school team for planning, evaluating, and implementing educational services.
• Exhibit instructional and managerial skills appropriate for successful student participation and educational service.
• Participate in faculty meetings, parent conferences, curriculum planning and preparation, student activities, assemblies and discipline management.
• Comply with all state and federal laws and requirements.
• Special assignments made by the teacher and/or principal.
• Monitored students\' educational progress with individual charts and files.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Identified signs of emotional and developmental problems in children and reported to parents.
• Gave one-on-one attention to children while maintaining overall focus on the entire group.
• Nurtured a supportive learning environment that was often used as a model for other classrooms.

• Answered and directed all phone calls courteously and professionally.
• Greeted incoming visitors in a friendly and positive manner, maintain student files as licensing requirements.
• Updated/maintained and distributed various information/lists for the company.
• Mailed distribution.
• Kept inventory and ordering of all office related supplies.
• Answered and managed incoming and outgoing calls while recording accurate messages.