Ashley Saeman
Alanson
Summary
Dynamic manager with a proven track record at Burger King, excelling in customer service and team leadership. Enhanced operational efficiency and employee engagement while resolving conflicts effectively. Skilled in staff training and development, consistently achieving high-quality service delivery and maintaining a safe, organized environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Burger King
Indian River, MI
10.2018 - Current
- Oversaw daily operations to guarantee exceptional service quality and operational efficiency.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cook
Petoskey Public Schools
Petoskey, MI
09.2010 - 05.2017
- Prepared and cooked meals following nutritional guidelines and safety standards.
- Managed inventory, ensuring availability of fresh ingredients for meal preparation.
- Assisted in menu planning to meet dietary needs of students and staff.
- Trained new staff on kitchen procedures, safety practices, and equipment usage.
- Maintained cleanliness and organization of kitchen area to comply with health regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Littlefield
Alanson, MI05.2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Conflict resolution
- Workforce management
Certification
I’m also servsafe
Timeline
Manager
Burger King
10.2018 - Current
Cook
Petoskey Public Schools
09.2010 - 05.2017
High School Diploma -
Littlefield