Ashley Salazar Jackman
Waldport,Oregon
Summary
Experienced customer service specialist seeking a role in a dynamic work environment. Over ten years of experience working in customer service. Motivated, communicative, and results-driven with excellent problem-solving and organizational skills. Seeking to bring my excellent skillset to you.
Overview
14
14
years of professional experience
Work History
Supervisor/Trainer/Barista/Baker
Café CHILL
Waldport, Oregon
02.2023 - 04.2024
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Created new recipes for special occasions.
- Maintained quality control on stock items by rotation, expiration dates, new purchase rotation.
- Designed appealing product displays to maintain unique presentation.
- Measured, mixed and prepped raw materials according to company standards and recipes.
- Stocked displays with freshly baked goods throughout the day as needed.
- Provided customer service by answering questions about menu items, making suggestions and taking orders.
- Assisted in the development of new recipes for a variety of bakery items including cakes, pastries and muffins.
- In charge of baking, monitoring, overseeing the baking processes.
- Maintained, cleaned and organized workspaces, enabling coworkers to locate resources and product.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Created promotional displays for advertising special events or promotions at the cafe.
- Provided feedback on employee performance based on observed results during training sessions.
- Maintained positive working relationship with fellow staff and management.
- Explained goals and expectations required of trainees.
- Advertised the business through social media, promoting food & drink.
Customer Service Specialist (CSS)
Columbia Bank
Waldport, Oregon
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Balanced cash from the vault
- Performed special services for customers, ordering bank cards and checks.
Attendant
Chevron
Waldport, Oregon
- Greeted customers and dispensed fuel per request
- Upkept the facilities
- Received and processed funds
- Balance cash register and deposited daily funds at the bank after closing.
Cashier
Baymart Deli & Cafe
Waldport, Oregon
07.2021 - 11.2021
- I was the main cashier during all my shifts to which I provided excellent customer service
- Stocking and Replenishing shelves as needed daily
- I also did light cooking of deli items, made coffee and espresso beverages.
Print Operator
Metro Presort
Portland, Oregon
02.2015 - 06.2021
- Analyze account workload quantity, complexity, and due dates to predict and prevent problems
- Check job information at each press during production runs to maintain specific registration and color densities
- Proof all job orders and secure client approval prior to production
- I was also in charge of overseeing all inventory and product stock in an effort to reduce cost and reduce overage
- I have held several positions during the six years I worked at this employer prior to moving including Mail Sorter (weighing letters, tracking numbers and entering addresses and printing out labels).
Cafeteria Helper
McDaniel High School (formerly Madison)
Portland, Oregon
09.2010 - 06.2014
- Prepare breakfast trays and deliver to classrooms
- Clean up corridors and bring back to the kitchen
- Assist in other duties as needed.
Education
Adobe Acrobat X -
PCC Cascade Campus
08.2019
High School Diploma -
James Madison H.S.
06.2014
Skills
- Attention to detail
- Goal-Oriented
- Employee Motivation
- Process Improvement
- Communication
- Organization
- Problem solving
Employer References
- Karleen Kalec, (503) 319-5979
- Vaune Kemp, (503) 307-1605
- Adam Glascow, (541) 961-8372
References
References available upon request.
Timeline
Supervisor/Trainer/Barista/Baker
Café CHILL
02.2023 - 04.2024
Cashier
Baymart Deli & Cafe
07.2021 - 11.2021
Print Operator
Metro Presort
02.2015 - 06.2021
Cafeteria Helper
McDaniel High School (formerly Madison)
09.2010 - 06.2014
Customer Service Specialist (CSS)
Columbia Bank
Attendant
Chevron
Adobe Acrobat X -
PCC Cascade Campus
High School Diploma -
James Madison H.S.
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