Ashley Sanders
Soddy-Daisy
Summary
Healthcare professional with proven record in streamlining clinical operations and enhancing patient care. Consistently collaborates with medical teams to achieve optimal results, adapting to changing needs and ensuring reliable support. Skilled in patient scheduling, team coordination, and maintaining accurate medical records.
Driven Clinical Supervisor offering 20-year background to growing in Healthcare and Leadership. Successful in creating education to staff elevate competencies and improve patient care and outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Coordinator 1
Erlanger Endocrinology
Chattanooga, TN
06.2024 - Current
- Coordinated patient scheduling and managed appointment flow to enhance clinic efficiency.
- Assisted with patient intake processes, ensuring accurate data entry and confidentiality compliance.
- Developed and maintained educational materials for patients regarding endocrine disorders and treatments.
- Streamlined communication between healthcare providers and patients to improve service delivery.
- Supported clinical staff in implementing new protocols, enhancing overall workflow effectiveness.
- Monitored inventory levels of medical supplies, facilitating timely reordering processes to avoid shortages.
- Trained new staff on clinic procedures, fostering a collaborative team environment focused on patient care.
- Led initiatives to optimize electronic health record usage, improving documentation accuracy and retrieval efficiency.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Implemented new policies and educated staff on changes.
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Supervised and managed daily activities of clinical team consisting of 6+ physicians, nurses, and support staff.
Certified Clinical Medical Assistant (CCMA)
Erlanger Endocrinology
Chattanooga, TN
06.2024 - Current
Triage Nurse/Patient Assistance/Prior Authorization
Galen Center for Diabetes and Endocrinology
Chattanooga, TN
06.2022 - 06.2024
- Documented patient assessments accurately in electronic health records for continuity of care.
- Monitored vital signs and reported significant changes to the nursing staff promptly.
- Provided training and support to new nursing staff on triage procedures and best practices.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
Mobile Phlebotomist
American Health Associates
Chattanooga, TN
02.2023 - 06.2024
- Conducted blood draws and specimen collections with precision and adherence to safety protocols.
- Maintained accurate records of patient information and specimen handling procedures.
- Implemented inventory management practices for phlebotomy supplies, enhancing operational efficiency.
- Trained new team members in best practices for blood collection and patient care standards.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
Customer Care Representative (CCR)
CVS Caremark
Knoxville, TN
- Enhanced prescription efficiency, boosting customer satisfaction and reducing wait times.
- Resolved insurance queries promptly, ensuring timely medication access for customers.
- Collaborated with pharmacy team to streamline prescription processes, improving workflow.
- Facilitated prior authorization verifications, addressing complex patient needs effectively.
- Coordinated with insurers to resolve claims, enhancing service outcomes and customer trust.
Front Office Supervisor
Tennessee Heart
Cookeville, TN
03.2013 - 01.2019
- Supervised patient care, enhancing office efficiency through improved processes.
- Led team to improve scheduling accuracy and confidentiality, achieving measurable results.
- Optimized inventory, ensuring consistent supply availability for seamless operations.
- Facilitated meetings to address challenges, streamlining processes for better outcomes.
- Strengthened client relations with effective communication, enhancing service quality.
- Supervised daily operations of medical assistants to ensure efficient patient care processes.
- Developed and implemented training programs for new medical assistants, enhancing team performance.
- Coordinated patient scheduling and office workflow to optimize clinic efficiency and reduce wait times.
- Conducted regular performance evaluations of staff, providing feedback to improve operational effectiveness.
Resident Assistant Lead
Lifecare Center of Sparta
Sparta, TN
07.2010 - 06.2013
- Led team to enhance patient care, ensuring safety compliance and boosting resident satisfaction.
- Managed medication distribution and vital sign monitoring, improving operational efficiency.
- Streamlined housekeeping and dining services, fostering a positive work environment.
- Mentored team in best practices, promoting professional development and service quality.
- Coordinated activities and meals, significantly improving resident engagement and satisfaction.
- Assisted residents with daily living activities, promoting independence and enhancing quality of life.
- Maintained a safe and clean environment by adhering to health and safety protocols.
- Supported nursing staff in medication management and resident care tasks.
Customer Service
AAA SERVICES
Sparta, TN
01.2005 - 07.2012
- Handled customer calls to elevate satisfaction and reduce response times, ensuring service excellence.
- Optimized filing systems for quicker document access, enhancing operational effectiveness.
- Accurately entered data to support seamless operations and maintain data accuracy.
- Scheduled appointments to maximize time efficiency and improve client relations.
- Resolved customer issues with empathy, promoting a cooperative team atmosphere.
Education
Associate Degree - Nursing
Fortis College
Cookeville, TN09-2016
Skills
- Staff scheduling
- Clinical leadership
- Clinical documentation
- Developing training programs
- Patient services management
- Patient confidentiality
- Clinical supervision
- Patient care
- HIPAA compliance
- Patient health education
- Patient records administration
- Direct patient care
- HIPAA
- Clinical education
- Compliance with regulatory guidelines
- Patient flow coordination
- Administrative assistance
- Organizing staff schedules
- Clinical staff support
- Patient safety monitoring
- Clinical staff management
- Basic life support for health care providers (BLS)
- Epic systems
- Certified in CPR/AED
- Heartsaver first aid (first aid)
Certification
- AED Certification
- First Aid Certification
- CCMA Certification
- CPR Certification
- Diabetes Certification
- Medical Office Administration
Accomplishments
- Earned "Spotlight AWARD" in 2024 and 2025 for Erlanger that aims
to formally identify , recognize , and award employees who demonstrate exceptional performance and who offer unique contributions toward the mission of compassionately caring for people. - Collaborated with a team in the development of Leadership Academy.
- Earned certification in Diabetes in 2020
- Earned certificate in Medical office Administration in 2024
Languages
English
Personal Information
Title: Certified Clinical Medical Assistant (CCMA)
Timeline
Clinical Coordinator 1
Erlanger Endocrinology
06.2024 - Current
Certified Clinical Medical Assistant (CCMA)
Erlanger Endocrinology
06.2024 - Current
Mobile Phlebotomist
American Health Associates
02.2023 - 06.2024
Triage Nurse/Patient Assistance/Prior Authorization
Galen Center for Diabetes and Endocrinology
06.2022 - 06.2024
Front Office Supervisor
Tennessee Heart
03.2013 - 01.2019
Resident Assistant Lead
Lifecare Center of Sparta
07.2010 - 06.2013
Customer Service
AAA SERVICES
01.2005 - 07.2012
Customer Care Representative (CCR)
CVS Caremark
Associate Degree - Nursing
Fortis College