Ashley Santacroce
East Marion,New York
Summary
Dynamic leader with a proven track record at Stony Brook Cardiology, adept in business management and operational excellence. Excelled in fostering a culture of excellence, spearheading organizational restructuring, and driving substantial business growth. Skilled in strategic planning and customer service, demonstrating a strong work ethic and exceptional problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Supervisor
Stony Brook Cardiology
08.2024 - Current
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management
- Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
- Led and supervised inventory team, conducting training and setting appropriate schedules
- Oversaw purchase orders and data entry regarding shipped and received shipments
President
Classy Cab Inc.
12.2013 - Current
- Administered day-to-day accounting and budget management, business development, performance metrics, and customer service
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning
- Developed key operational initiatives to drive and maintain substantial business growth
- Delivered operational excellence by optimizing resources, processes, and overall cost structure
Executive Assistant /Laboratory Technician
Eastern Long Island Hospital
01.2014 - 12.2018
- Tracked collected specimens by initialing, dating, and noting times of collection
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Collaborated with clinical staff to ensure appropriate specimen collection for various diagnostic tests
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures
Executive Assistant
East End Cardiology
01.2009 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
Education
Associate Of - Business Healthcare Management
University of Phoenix
Tempe, AZ01.2018
Business Healthcare Management -
Branford Hall Career Institute
Bohemia, NY01.2012
High School Diploma -
Greenport High School
Greenport, NY01.2009
Skills
- Excellent oral and written communication skills
- Problem solving
- Self-motivated
- Teamwork
- Strong work ethic
- Attention to detail
- Business Management
- Multitasking
- Customer Service
- Corporate leadership
- Business development
- Operational Excellence
- Strategic Planning
- Event Planning
Timeline
Supervisor
Stony Brook Cardiology
08.2024 - Current
Executive Assistant /Laboratory Technician
Eastern Long Island Hospital
01.2014 - 12.2018
President
Classy Cab Inc.
12.2013 - Current
Executive Assistant
East End Cardiology
01.2009 - 01.2015
Business Healthcare Management -
Branford Hall Career Institute
High School Diploma -
Greenport High School
Associate Of - Business Healthcare Management
University of Phoenix