Jamie Rovie
Tempe,Arizona
Summary
Excellent in oral and written communication skills; self-starter able to set priorities and master multiple tasks in an effective and timely manner. Dependable and have the ability as well as the eagerness to learn new skills. Leadership techniques, and organizing work assignments.
Experienced child support professional prepared to ensure compliance and enforce regulations. Adept in case management, legal documentation, and conflict resolution. Strong focus on teamwork and achieving outcomes. Reliable, adaptable, and skilled in communication, negotiation, and analytical thinking. Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction.
Overview
20
20
years of professional experience
Work History
Supervisor
Division of Child Support Services, State of AZ
04.2014 - Current
- I am responsible for overseeing a team of 7 child support case managers, ensuring they adhere to established policies and procedures for enforcing child support obligations. I plan and organize the work of child support case managers. This includes assigning tasks, monitoring performance, providing training and development opportunities, and addressing performance issues.
- Led team in executing child support enforcement processes, ensuring compliance with state regulations.
- Developed and implemented training programs to enhance staff performance and service delivery.
- Mentored new supervisors in best practices for case management and team leadership strategies.
Child Support Enforcement Officer II
Division of Child Support Services, State of AZ
09.2012 - 04.2014
- Paternity and Establishment worker; research legal documents and procedures applicable to case management and/or child support enforcement activities. Complete legal files and documents to timely refer to AZ Attorney Generals Office for court action, to establish support orders; strong in analyzing and interpreting court orders and judgments to facilitate collection or receiving expenses. Excellent in interview techniques to obtain needed information; preparing administration documents; maintaining an organizing a caseload of 1500 cases; determining appropriate action to be taken based on data and established policies, procedures, and guidelines. Oral and written communications to establish and maintain an effective working relationship with diverse group (clients, co- workers, attorneys and other court and legal system staff)
FAA - Unit Supervisor
Department of Economic Security, State of AZ
06.2007 - 09.2012
- Supervises a unit engaged in the determination of eligibility for Family Assistance Administration (FAA) public assistance programs (Nutritional Assistance, financial, AHCCCS, over payments); trains/mentors staff in the performance of assigned duties; reviews completed cases for accuracy; evaluates staff performance; conducts disciplinary actions; uses online manuals to locate and interpret policies and procedures; provides information to customers, other agency personnel and the general public; promotes high standard of customer service; backs-up local office manager; monitors various reports to determine timeliness and quality; and performs other duties appropriate to the assignment.
FAA - Program Service Evaluator
Department of Economic Security, State of AZ
03.2005 - 06.2007
- Determined eligibility for public assistance programs, such as food stamps, medical assistance, and cash assistance. Strong communication and interviewing techniques leading to compile information to properly determine eligibility criteria. Analyze and verify data according to government policy and procedures. Resolved client concerns and questions. Educated clients about various programs. Prioritize large volumes of work while assisting clients. Input data into system as well as insured cases were completed accurately and timely. Worked independently as a specialty worker doing food stamp expedite report and citizenship report.
Education
Diploma -
Mesa High School
05-2002
Skills
- Work well independently and as a team
- Knowledgeable in policy and procedures regarding state and federal laws
- Excellent in oral and written communication skills
- Great customer service skills
- High level of confidentiality, excellent discretion
- Ability to identify and resolve problems
- A self starter able to set priorities and master multiple assignments in an effective timely manner
- Excel experience
- Organizational growth
- Courtroom etiquette
- Strong negotiation
Timeline
Supervisor
Division of Child Support Services, State of AZ
04.2014 - Current
Child Support Enforcement Officer II
Division of Child Support Services, State of AZ
09.2012 - 04.2014
FAA - Unit Supervisor
Department of Economic Security, State of AZ
06.2007 - 09.2012
FAA - Program Service Evaluator
Department of Economic Security, State of AZ
03.2005 - 06.2007
Diploma -
Mesa High School
Similar Profiles
Stefanie BlackistonStefanie Blackiston
Child Support Specialist I at State of DE - Division of Child Support ServicesChild Support Specialist I at State of DE - Division of Child Support Services
Ann CunninghamAnn Cunningham
Child Support Enforcement Officer II at Washington State Division of Child SupportChild Support Enforcement Officer II at Washington State Division of Child Support
Marshall LanceMarshall Lance
Support Enforcement Officer 2 at Washington State Division of Child SupportSupport Enforcement Officer 2 at Washington State Division of Child Support
Luke PitnerLuke Pitner
National Account Manager at Northwest Environmental Water LabsNational Account Manager at Northwest Environmental Water Labs
Cade WhiteCade White
Sales Associate at Leslie's Pool SuppliesSales Associate at Leslie's Pool Supplies