Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer years of experience to new role dedicated to achieving exceptional results on tight timetables. Talented with demonstrated record of success in marketing management and campaign development. Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.
Hi, I’m
Ashley Santana
Fremont,CA
Summary
Overview
9
years of professional experience
Work History
Rahi SystemsFremont, CA
HR Assistant
04.2019 - 05.2023
Job overview
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Prepared and posted job openings to appropriate job sites and newspapers.
- Conducted job applicant background checks in accordance with policy and procedures.
- Drove employee feedback to deliver information to management for corrective action.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing and coordinating company events.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Conducted employment verification and background investigation to facilitate hiring process.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.
Rahi SystemsFremont, CA
Administrative Assistant
10.2016 - 03.2019
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Homedepot Newark, CA
Front End Supervisor
02.2014 - 05.2016
Job overview
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Delegated work to 30 employees based on shift requirements, individual strengths and unique training.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Welcomed large volume of guests and improved overall customer service.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
Dr. Maria Cadilla Arecibo, Puerto Rico
High School Diploma
08.2004
University Overview
California Culinary AcademySan Fransisco
Some College (No Degree)
University Overview
Skills
- Team Recruiting and Hiring
- Product and Service Specification
- Budget Forecasting
- Detail-Oriented
- Strategic Planning and Alignment
- Strategic Marketing
- Time Management
- Pricing Strategies
- Performance Evaluations
- Campaign Performance Tracking
- Relationship Building
- Legal Issue Resolution
- Verbal and Written Communication
- Social Media Strategy
- Promotional Events
- Calendar Management
- Staff Monitoring
- Public and Media Relations
- Corporate Communication
- Root Cause Analysis
- Microsoft Office
- Decision Making
- Recruitment Oversight
- Team Building and Motivation
- Flexible Work Schedule
- Display Setup
- Opening and Closing Procedures
- Shift Checklists
- Health and Safety Procedures
- Sales Leadership
- Inventory Management
- Handling Complaints and Inquiries
- Customer Service Management
- Handling Complaints
- Financial Forecasting
- Retail Operations
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Recruitment and Training
- Delegation and Supervision
- Store Reset and Recovery
- Transportation Coordination
- Critical Thinking
- Transportation Booking
- Travel and Accommodations Explanation
- Travel Planning
- Travel Itineraries
- Team Building
- Event Calendar Management
- Special Events Planning
- Food Service Knowledge
- Catering Coordination
Languages
Spanish
Native/ Bilingual
Accomplishments
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Led Company to achieve Awards, earning recognition from upper management and financial reward.
- Promoted from Administrative to HR, in less than 12-months.
Timeline
HR Assistant
Rahi Systems
04.2019 - 05.2023
Administrative Assistant
Rahi Systems
10.2016 - 03.2019
Front End Supervisor
Homedepot
02.2014 - 05.2016
Dr. Maria Cadilla
High School Diploma
California Culinary Academy
Some College (No Degree)
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