Ashley Santos

Fujiyama Mama

02.2025 - Current

Watched dining area staff to evaluate server loads and calculate accurate wait times.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Collected information from arriving customers to seat groups or place them on waitlist.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Reported problematic guests to management to foster safe and pleasant environment.
Complied with food safety and food hygiene regulations to safeguard public health.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Seated patrons based on guest preferences and seating availability.
Opened and closed seating sections according to volume of guests.
Input orders accurately into POS terminal, split bills and accepted payments.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Delivered pick-up and curbside orders to guests.

06.2021 - Current

Ashley works as a babysitter/nanny for neighbors two children. The children are 6 and 4 years old.
Actively babysitting them for 3 years now.
Paid $20 an hour which goes towards my car.
40% of all my earnings are put away to college funds as well.
A strong system has been built for the kids through working as their nanny/babysitter for so long.
This job provides the chance to gain experience with behaviors, emotions and situations that may seem challenging.
Proves to be reliable and trustworthy person to have watching her kids.
Neighbor has recommended me to many other parents and I have been offered multiple opportunities through it.
Increased in skills needed to work with younger children.
These skills include; helping with homework, cooking dinner, changing clothes/diapers, putting them to sleep and more.

Sorrento's Pizza

05.2023 - 11.2023

Ashley worked on the phones and making salads.
Worked afternoons to nights, 4 nights a week.
Stopped working there to prioritize school.
However, also felt that it was more preferred to babysit and be around people more often.
Was paid 13 an hour and saved around $4000 towards buying a car.
Worked 5-6 hour shifts in which prepared all different types of salads for costumers, bagged meals and took orders placed over the phone.

Summary