Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ASHLEY SANTOS

Bronx,NY

Summary

Dynamic manager with a proven track record in customer service and team leadership. Skilled in coaching, mentoring, and developing tailored instructional plans to enhance employee performance and satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

CHIPOTLE
New York, NY
09.2018 - Current
  • Designed tailored instructional plans aligning with individual strengths and goals. Mentored team members to enhance job performance through targeted coaching. Developed engaging training materials to effectively educate individuals across various disciplines. Evaluated employee performance regularly, delivering constructive feedback for continuous improvement. Assisted in training new employees on proper cash handling techniques and store operations procedures. Executed cash handling duties, including counting money, making change, and balancing registers daily.

Sales Agent

HONDA
New Rochelle, New York
02.2025 - 05.2025
  • Conducted follow-up calls to verify customer satisfaction after purchases. Assisted customers in selecting products and addressing feature inquiries. Maintained accurate records of appointments and client interactions within database systems. Managed time efficiently to complete tasks on schedule and meet deadlines.

Cashier

JACKS
New York, NY
11.2017 - 03.2018
  • Identified and established prices for goods and services using optical price scanners and cash registers. Operated POS system to process payments via cash, check, and credit card. Maintained productive relationships with employees to enhance teamwork.

Education

CRIMINOLOGY

John Jay College of Criminal Justice of The City University of New York
New York, NY

CRIMINAL JUSTICE

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Customer service
  • Improvement planning
  • Coaching and mentoring
  • Cash handling
  • Time management
  • POS transactions
  • Task prioritization
  • Hospitality and accommodation

Certification

Personal care aide (April 20, 2025)

Languages

English - Native

Timeline

Sales Agent

HONDA
02.2025 - 05.2025

Manager

CHIPOTLE
09.2018 - Current

Cashier

JACKS
11.2017 - 03.2018

CRIMINOLOGY

John Jay College of Criminal Justice of The City University of New York

CRIMINAL JUSTICE

Borough of Manhattan Community College of The City University of New York