Dynamic manager with a proven track record in customer service and team leadership. Skilled in coaching, mentoring, and developing tailored instructional plans to enhance employee performance and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
CHIPOTLE
New York, NY
09.2018 - Current
Designed tailored instructional plans aligning with individual strengths and goals. Mentored team members to enhance job performance through targeted coaching. Developed engaging training materials to effectively educate individuals across various disciplines. Evaluated employee performance regularly, delivering constructive feedback for continuous improvement. Assisted in training new employees on proper cash handling techniques and store operations procedures. Executed cash handling duties, including counting money, making change, and balancing registers daily.
Sales Agent
HONDA
New Rochelle, New York
02.2025 - 05.2025
Conducted follow-up calls to verify customer satisfaction after purchases. Assisted customers in selecting products and addressing feature inquiries. Maintained accurate records of appointments and client interactions within database systems. Managed time efficiently to complete tasks on schedule and meet deadlines.
Cashier
JACKS
New York, NY
11.2017 - 03.2018
Identified and established prices for goods and services using optical price scanners and cash registers. Operated POS system to process payments via cash, check, and credit card. Maintained productive relationships with employees to enhance teamwork.
Education
CRIMINOLOGY
John Jay College of Criminal Justice of The City University of New York
New York, NY
CRIMINAL JUSTICE
Borough of Manhattan Community College of The City University of New York
New York, NY
Skills
Customer service
Improvement planning
Coaching and mentoring
Cash handling
Time management
POS transactions
Task prioritization
Hospitality and accommodation
Certification
Personal care aide (April 20, 2025)
Languages
English - Native
Timeline
Sales Agent
HONDA
02.2025 - 05.2025
Manager
CHIPOTLE
09.2018 - Current
Cashier
JACKS
11.2017 - 03.2018
CRIMINOLOGY
John Jay College of Criminal Justice of The City University of New York
CRIMINAL JUSTICE
Borough of Manhattan Community College of The City University of New York