Ashley Satanek
Portage,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Family Dollar
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Arts - Design Technology
Ivy Tech Community College of Indiana
Indianapolis, IN12.2019
Skills
- Active Listening
- Sales Closing
- Store Maintenance
- Product Knowledge
- Customer Service
- Problem Resolution
- Complaint Resolution
- Powerpoint
- Microsoft Word
Timeline
Customer Service Representative
Family Dollar
09.2022 - Current
Associate of Arts - Design Technology
Ivy Tech Community College of Indiana