Ashley
Summary
Compassionate and dedicated professional with experience, skilled in managing patient records and enhancing service delivery. Proven ability in behavioral management and emotional support, ensuring compliance with HIPAA regulations. Recognized for fostering positive relationships and adapting care strategies to meet individual needs effectively.
Overview
6
6
years of professional experience
Work History
PCA
GHR
1 Valley Square
01.2024 - Current
- Assisted with daily living activities, enhancing client comfort and independence.
- Supported clients in personal hygiene routines, ensuring dignity and respect.
- Maintained clean and safe environments, adhering to health and safety regulations.
- Communicated effectively with clients to understand their needs and preferences.
- Adapted quickly to changing client needs, demonstrating flexibility in care delivery.
Patient Service Representative
Main Line Health
255 W Lancaster Ave
02.2022 - 08.2024
- Assisted patients with appointment scheduling and inquiries to enhance overall service experience.
- Managed patient records using electronic health record (EHR) systems ensuring accuracy and compliance.
- Provided clear communication between patients and healthcare providers to facilitate effective care delivery.
- Resolved patient issues efficiently, improving satisfaction and fostering positive relationships.
- Trained new staff on office procedures and customer service protocols for seamless operations.
Night Counselor
New Outlook Academy School For Girls
Pittsburgh, PA
03.2020 - 03.2021
- Supervised nightly activities, ensuring a safe and supportive environment for all residents.
- Implemented conflict resolution strategies to foster positive interactions among students.
- Provided guidance and mentorship to junior staff, enhancing team collaboration and effectiveness.
- Developed individualized support plans to address the unique needs of each student.
- Coordinated communication between families and school staff, promoting transparency and engagement.
Education
High School Diploma - Psychology
W.B Saul High
Philadelphia, PA06.2017
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- HIPAA compliance
- Safety awareness
Timeline
PCA
GHR
01.2024 - Current
Patient Service Representative
Main Line Health
02.2022 - 08.2024
Night Counselor
New Outlook Academy School For Girls
03.2020 - 03.2021
High School Diploma - Psychology
W.B Saul High