Ashley Sayles
Greenwood,SC
Summary
Dynamic and results-driven professional with experience as an Intern at Savannah Lakes Community, where I utilized problem-solving skills to develop effective solutions. Proven ability to collaborate in teams and leverage computer skills to enhance project presentations, ensuring successful outcomes in organizational tasks and events.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Sales Representative
Verizon Wireless Corporation
09.2024 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Customer Service Representative
AT&T
06.2021 - 09.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Intern
Savannah Lakes Community
12.2023 - 01.2024
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
Volunteer
Family Healthcare West
11.2023 - 12.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Call Center Representative
SYKES
08.2014 - 04.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Associate of Science - Healthcare
Ultimate Medical Academy
Clearwater, FL10.2026
Medical Assistant - HealthCare
Greenwood Medical Academy
Greenwood, SC12.2023
Skills
- Teamwork and collaboration
- Quick learner
- Computer skills
- Fast learner
- Problem-solving
Certification
Medical Assistant
BLS Cerfication
Languages
English
Full Professional
Timeline
Sales Representative
Verizon Wireless Corporation
09.2024 - Current
Intern
Savannah Lakes Community
12.2023 - 01.2024
Volunteer
Family Healthcare West
11.2023 - 12.2023
Customer Service Representative
AT&T
06.2021 - 09.2026
Call Center Representative
SYKES
08.2014 - 04.2018
Associate of Science - Healthcare
Ultimate Medical Academy
Medical Assistant - HealthCare
Greenwood Medical Academy