Ashley Scarpinato
Midlothian,IL
Summary
Dynamic and compassionate professional with a diverse background spanning healthcare, emergency response, and athletics, notably at Christ Hospital. Excelled in stress tolerance and problem-solving, enhancing patient satisfaction, and fostering team environments. Skilled in call prioritization and computer proficiency, I consistently promoted positive outcomes and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Taker
Elite
10.2023 - 10.2024
- Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
- Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
- Handled bilingual calls with ease, ensuring clear communication and understanding for callers of diverse backgrounds.
- Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
CNA
Christ Hospital
08.2021 - 09.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Gymnastics Coach
UGA
03.2020 - 08.2021
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
Education
Associate of Arts -
South Suburban College of Cook County
South Holland, IL12-2019
Skills
- Call prioritization
- Teamwork orientation
- Stress Tolerance
- Complaint Handling
- Computer Skills
- Problem-solving skills
- Time Management
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Call Taker
Elite
10.2023 - 10.2024
CNA
Christ Hospital
08.2021 - 09.2023
Gymnastics Coach
UGA
03.2020 - 08.2021
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Associate of Arts -
South Suburban College of Cook County
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