Ashley Schacher
San Jose
Summary
Dedicated professional with over 10 years of experience in administrative support, customer service and logistics.
Adept at precision in operations and fostering strong relationships, while enhancing team performance. Expert in scheduling, documentation control and proficient in Microsoft Office suite. Ready to contribute to a dynamic team and support goals with care and efficiency.
Overview
2
2
Languages
1
1
Certification
22
22
years of professional experience
Work History
Caregiver
In Home Health Services/Family
San Jose, CA
08.2012 - 12.2024
- Provided compassionate care and support to individuals with diverse needs in home settings.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Assisted family in and out of bed, cars, wheelchairs and other medical equipment, using safe lifting and transferring techniques.
- Coordinated medical appointments and travel.
- Coordinated with doctors and nurses for care plans
- Advocated for family with insurance companies.
Administrative Assistant
Coldwell Banker The Professional Group
San Jose, CA
10.2011 - 09.2022
- Maintained files and filing, keeping sensitive information confidential.
- Compiled and entered data for Broker Pricing opinions, Property Condition Reports and homeowners Insurance forms.
- Maintained database of client contact information with accuracy and confidentiality.
- Established connections with mortgage companies external analytical data providers.
- Made copies of correspondence and other printed material for brokers.
- Executed field tasks and delivered comprehensive reports on residential and commerical properties.
Outside Sales Representative and Deliveries
Shop Tools, INC
Newark, CA
08.2006 - 11.2008
- Developed and maintained relationships with key accounts to drive sales growth.
- Identified customer needs through strategic consultations, enhancing product alignment.
- Collaborated with internal teams to streamline order processing and fulfillment operations.
- Managed consignment order shipping and receiving
- Ensured compliance with safety standards for dangerous chemicals.
- Assisted accounting department when understaffed.
Cafe Manager
Borders Books and Music
San Luis Obispo, CA
11.2004 - 05.2006
- Supervised daily operations, ensuring smooth workflow and high customer satisfaction.
- Recruited, interviewed, trained and mentored staff on service standards, health codes and product knowledge.
- Developed and implemented promotional strategies to enhance sales performance.
- Managed cafe inventory levels, reducing waste and optimizing stock availability.
- Resolved customer complaints promptly while maintaining high standards of hospitality.
- Created new training programs for employees and daily activities lists, improving customer service skills of cafe staff and sellers.
- Reviewed weekly sales reports, online customer surveys, reviews and mystery shopper reports, to identify areas of improvement.
- Handled all cafe responsibilities involving food preparation, drink production, and upkeep of customer spaces as necessary.
- Scheduled all staffing hours and allocated resources to maximize team performance.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as cash register till counting and supply ordering.
Accounting Assistant
Shop Tools, INC
Palo Alto, CA
07.2002 - 07.2004
- Prepared invoices for billing clients.
- Performed daily cash management activities, such as preparing deposits and processing payments.
- Handled all data entry and invoicing for accounts payable and accounts receivable.
- Answered all incoming phone calls using switchboard.
- Supported the preparation of documents for audits.
- Ran daily back up of all company inventory and sales to ensure product availability.
- Managed list of outstanding accounts payable, general ledger and vendor files.
- Operated computers programmed with accounting software to record and store information.
- Operated 10-key calculator, typewriters, and copy machines to perform calculations and any necessary documents needed.
- Monitored status of loans and accounts to ensure that payments were up to date.
Education
Associate of Arts - Criminal Justice
Cuesta College
San Luis Obispo, CAHigh School Diploma -
Presentation High School
San JoseSkills
- Leadership and mentorship
- Multitasking and organization
- Computer proficiency and data management
- Microsoft Office Suite
- Customer service
- Multi-line phone proficiency
- Confidential document control
- Scheduling expertise
- Typing speed 55 WPM and 10-key efficiency
- First aid and safety
Accomplishments
- Image Award for Outstanding Actress in a Television Movie – “Self-Taught,
- Golden Globe Award for Best Supporting Actress in a Motion Picture – “One Night in a Garden,”
Certification
- Certified Food Protection Management, 2005
- DOT Hazardous Materials Certificate, 2007
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Caregiver
In Home Health Services/Family
08.2012 - 12.2024
Administrative Assistant
Coldwell Banker The Professional Group
10.2011 - 09.2022
Outside Sales Representative and Deliveries
Shop Tools, INC
08.2006 - 11.2008
Cafe Manager
Borders Books and Music
11.2004 - 05.2006
Accounting Assistant
Shop Tools, INC
07.2002 - 07.2004
Associate of Arts - Criminal Justice
Cuesta College
High School Diploma -
Presentation High School