Ashley Schmidt
Temple
Summary
Directed operations for multi-site facilities management, leveraging 15+ years of expertise in customer experience and team leadership.
Overview
16
16
years of professional experience
Work History
District Operations Manager
Fitness International, LLC
01.2016 - 03.2021
- Led operations for 17 large-format fitness clubs (35,000-45,000 sq. ft.) across Austin, Dallas, Houston, and San Antonio
- Oversaw an average workforce of 250 employees, including Operations Managers, facilities, equipment maintenance, and customer service teams
- Recruited, hired, and developed Operations Managers for each location, strengthening leadership pipelines
- Directed facility upkeep, preventive maintenance, and equipment repair to ensure safety, cleanliness, and brand standards
- Ensured consistent customer service excellence across all locations
Area Manager / Operations Manager
Fitness International, LLC
12.2005 - 12.2015
- Managed daily operations for multiple health clubs in Houston, Austin, and San Antonio
- Played a key role in opening 5 new club locations and supporting the acquisition of another major fitness company
- Hired, trained, and supervised front desk, childcare, and janitorial teams
- Maintained high standards of cleanliness, safety, and facility appearance
- Resolved escalated customer service issues and supported member retention
- Supported revenue initiatives by contacting members regarding billing updates and annual membership renewals
Inside Sales Representative
Houston Rockets
08.2005 - 11.2005
- Sold season ticket packages to businesses through outbound sales efforts
Intern – Ticket Sales & Services
Houston Astros
01.2005 - 05.2005
- Supported key account holders and suite clients
- Managed MVP phone line and assisted in ticket box office operations on game days
Education
Bachelor of Science - Kinesiology, Sport Management
Texas A&M University
05.2005
Skills
- Facilitated effective coordination and execution of operations management across multiple sites to optimize workflow and resource allocation
- Performed detailed inspections and implemented comprehensive maintenance procedures to enhance operational safety and efficiency
- Achieved notable enhancements in team performance through effective leadership and development strategies Increased collaboration and morale through successful staff engagement initiatives Empowered team members to excel by championing professional growth opportunities
- Achieved notable increases in customer retention rates by executing targeted engagement strategies Elevated customer satisfaction through the implementation of feedback-driven service enhancements Drove initiatives that strengthened customer loyalty and promoted repeat business
Timeline
District Operations Manager
Fitness International, LLC
01.2016 - 03.2021
Area Manager / Operations Manager
Fitness International, LLC
12.2005 - 12.2015
Inside Sales Representative
Houston Rockets
08.2005 - 11.2005
Intern – Ticket Sales & Services
Houston Astros
01.2005 - 05.2005
Bachelor of Science - Kinesiology, Sport Management
Texas A&M University