Ashley Schutzenhoffer
Port Saint Lucie
Summary
Motivated hospitality professional with extensive experience in fast-paced dining environments. Known for strong training capabilities and exceptional customer service. Eager to leverage problem-solving skills and attention to cleanliness to contribute to team success.
Dynamic server delivering exceptional customer service, driving team collaboration, and ensuring operational efficiency. Experienced in training new employees and managing guest inquiries with professionalism, ready to contribute to a thriving dining experience.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Server
Stuart Fish Grill
Stuart
03.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and communicated effectively with kitchen staff.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions accurately and efficiently during busy hours.
- Collaborated with team members to ensure smooth service flow.
- Managed customer complaints with professionalism and empathy.
- Prepared and served beverages according to restaurant standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Server
Circa 69
Jensen Beach
01.2022 - 03.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and communicated effectively with kitchen staff.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions accurately and efficiently during busy hours.
- Managed customer complaints with professionalism and empathy.
- Prepared and served beverages according to restaurant standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Life Insurance Agent
Bankers Life Insurance Company Of America
Port Saint Lucie
05.2020 - 10.2021
- Educated clients about life insurance products and benefits.
- Conducted needs analysis to recommend appropriate coverage options.
- Assisted clients in completing application forms and documentation.
- Maintained accurate client records using insurance management software.
- Developed and delivered presentations on policy features and advantages.
- Provided exceptional customer service to resolve client inquiries promptly.
- Collaborated with underwriting teams to ensure policy approvals.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Prepared quotes for prospective customers based on their individual needs.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Educated clients on various types of life insurance policies available in the market.
Server
P.F Chang’s
Palm Beach Gardens
10.2014 - 03.2017
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and communicated effectively with kitchen staff.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions accurately and efficiently during busy hours.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared and served beverages according to restaurant standards.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
Education
Bachelors of Science Nursing - Nursing
Keiser University
09.2025 - 12.2025
Jupiter Community Highschool
Jupiter, FLSkills
- Patient care
- Nursing assessments
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Customer service
- Training new employees
- Critical thinking
- Hospitality service expertise
- Wine service
- Table setting
- Food and beverage pairings
- Supply restocking
- Allergy awareness
- Dining area maintenance
- Strong work ethic
- Effective customer upselling
- POS operation
- Dietary restrictions knowledge
- Menu item recommendation
- Tableside etiquette
- Wine pairing
- Sales expertise
- Food safety practices
- Positive and professional
- Positive guest interactions
- Memory retention
- Professional appearance
- Cleanliness standards
- Point of sale (POS) system operations
- Shift management
- Server training
- Dining customer service
- Quality control
- Liquor, wine, and food service
- Relationship management
- Table setting knowledge
Timeline
Bachelors of Science Nursing - Nursing
Keiser University
09.2025 - 12.2025
Server
Stuart Fish Grill
03.2025 - Current
Server
Circa 69
01.2022 - 03.2025
Life Insurance Agent
Bankers Life Insurance Company Of America
05.2020 - 10.2021
Server
P.F Chang’s
10.2014 - 03.2017
Jupiter Community Highschool