Ashley Schwenk
Whitestone,NY
Summary
I am looking to obtain a position in an establishment where I can utilize my previous work experience and education in customer service and highly stressful situations.
Overview
12
12
years of professional experience
Work History
Scheduler
Utopia Claims Concepts
Fresh Meadows, NY
10.2023 - Current
- Assist with scheduling independent medical exams for workers' compensation claims with NYSIF.
- Respond to phone inquiries and manage fax communications effectively.
- Coordinated with out-of-state physicians to secure necessary credentials including W-9 forms and license identification for fee schedules.
- Address inquiry emails regarding scheduling concerns across multiple counties including Albany, Long Island, and NYC.
- Sort, input, and scan payments for various invoices to ensure accurate record-keeping.
- Review, scan and upload completed IME and addendum exam documents into the NYSIF review system.
- Create mailing labels and maintain logs for overnight and USPS letter shipments.
Shop/Deliver
Self-Employed
College Point, NY
08.2020 - 10.2023
- Utilized Shipt application to fulfill customer item requests.
- Contacted customers upon arrival and departure from locations.
- Delivered bulk orders directly to customer homes or offices.
- Communicated through calls or texts to confirm substitutions or address order issues.
- Maintained a customer rating of 4.7 or higher to prevent deactivation.
Front Desk/Medical Records
Franklin Immediate Medical Care
Elmont, NY
03.2016 - 08.2020
- Scheduled patient appointments efficiently.
- Answered telephones promptly.
- Checked patients in and out accurately.
- Filed and scanned documents meticulously.
- Obtained referrals for patients as needed.
Front Desk/Medical Records
Mark Fleckner, MD
Garden City, NY
08.2014 - 01.2016
- Scheduled patient appointments efficiently.
- Assisted with answering phone calls promptly.
- Facilitated patient check-in and check-out processes.
- Conducted insurance verifications and authorization checks.
- Confirmed patient appointments accurately.
Education
High School Diploma -
Robert F Kennedy
Flushing, NY06.2013
Skills
Assisting customers by addressing inquiries and providing support related to services
Organize and maintain medical records for efficient access and retrieval
Utilizing EMR systems to streamline patient data management
Apply medical terminology accurately in documentation and communication
Supported compliance with HIPAA regulations to ensure patient privacy
Skilled at working independently and collaboratively in a team environment
Proven ability to learn quickly and adapt to new situations
Excellent communication skills, both verbal and written
Data entry
Attention to detail
Computer skills
Timeline
Scheduler
Utopia Claims Concepts
10.2023 - Current
Shop/Deliver
Self-Employed
08.2020 - 10.2023
Front Desk/Medical Records
Franklin Immediate Medical Care
03.2016 - 08.2020
Front Desk/Medical Records
Mark Fleckner, MD
08.2014 - 01.2016
High School Diploma -
Robert F Kennedy