Ashley Seerattan
Loganville,GA
Summary
As a Customer Service Representative, I leverage strong oral and written communication abilities, active listening skills, and analytical problem-solving capabilities. I prioritize customer satisfaction by demonstrating service-oriented attitudes, comprehending customer needs, and delivering personalized solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Encompass
01.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse Shipper
Encompass
08.2016 - 01.2018
- Trained new employees , ensuring efficient integration into the team while maintaining high productivity levels.
- Maintained a safe work environment, adhering to safety protocols and conducting regular inspections.
- Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
- Checked and rechecked orders before packaging and shipping items.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Bachelor of Science - Information Technology
Georgia Gwinnett College
Lawrenceville, GA05.2025
Skills
- Call Management
- Complaint Resolution
- Product Knowledge
- Data Entry
- Payment Processing
- Product Sales
- Shipping Procedures Understanding
- Follow-Up Skills
- Problem Resolution
- Spreadsheets
- Research
- Quality Assurance Controls
- Proofreading
- Microsoft Outlook
Timeline
Customer Service Representative
Encompass
01.2018 - Current
Warehouse Shipper
Encompass
08.2016 - 01.2018
Bachelor of Science - Information Technology
Georgia Gwinnett College