Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Sells

Apollo Beach

Summary

Dynamic front desk supervisor with extensive experience in training and mentoring staff. Skilled in coordinating teams and optimizing workflows, ensuring exceptional customer service and operational excellence.

Overview

12
12
years of professional experience

Work History

Front Desk Supervisor

A Place For Women
Seminole, FL
11.2024 - Current
  • Managed front desk operations for 10 providers, ensuring seamless guest check-in and check-out processes and scheduling.
  • Trained and mentored new staff on protocols and operational procedures.
  • Trained and mentored new staff on customer service protocols and operational procedures.
  • Resolved guest inquiries and complaints promptly.
  • Checking providers schedules daily to ensure appointments are scheduled correctly.

Server

Courtside Bar And Grille
Saint Petersburg, FL
06.2021 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed order accuracy and timely delivery to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure smooth workflow during peak hours.

Patient Financial Counselor

BayCare
Clearwater, FL
07.2022 - 11.2022
  • Assisted patients with financial responsibility, ensuring clear understanding of insurance benefits and payment options.
  • Managed inbound and outbound phone calls with Cisco Finesse.
  • Processed patient payments through US Bank and assisted patients with Financial Assistance applications.

Shift Leader

Feathersound Country Club
Clearwater, FL
01.2017 - 06.2021
  • Coordinated shift schedules, optimizing resource allocation for peak times.
  • Trained and mentored staff on service standards and best practices.
  • Managed inventory control, ensuring adequate supplies for smooth operations.
  • Completed cash and credit card transactions accurately using POS software.

Lead Server

Marriot Hotel
Saint Petersburg,FL
09.2014 - 01.2017
  • Supervised daily operations to ensure exceptional guest service and satisfaction.
  • Collaborated with kitchen staff to coordinate timely meal delivery and presentation.
  • Trained and mentored new staff on service standards and hotel policies.

Medical Assistant

Westcoast Primary Care
Saint Peters, PA
02.2015 - 01.2016
  • Administered patient care, including vital sign monitoring and health history documentation.
  • Assisted healthcare providers in examinations and procedures, ensuring efficient workflow.
  • Educated patients on treatment plans, medications, and preventive care measures for improved health outcomes.
  • Managed appointment scheduling and patient follow-ups to enhance clinic operations.

Education

Medical Assistant - Medical

Keiser University
Clearwater,FL
02-2015

Skills

  • Staff supervision
  • Task delegation
  • Training and mentoring
  • Time management

Timeline

Front Desk Supervisor

A Place For Women
11.2024 - Current

Patient Financial Counselor

BayCare
07.2022 - 11.2022

Server

Courtside Bar And Grille
06.2021 - Current

Shift Leader

Feathersound Country Club
01.2017 - 06.2021

Medical Assistant

Westcoast Primary Care
02.2015 - 01.2016

Lead Server

Marriot Hotel
09.2014 - 01.2017

Medical Assistant - Medical

Keiser University