Dynamic front desk supervisor with extensive experience in training and mentoring staff. Skilled in coordinating teams and optimizing workflows, ensuring exceptional customer service and operational excellence.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
A Place For Women
Seminole, FL
11.2024 - Current
Managed front desk operations for 10 providers, ensuring seamless guest check-in and check-out processes and scheduling.
Trained and mentored new staff on protocols and operational procedures.
Trained and mentored new staff on customer service protocols and operational procedures.
Resolved guest inquiries and complaints promptly.
Checking providers schedules daily to ensure appointments are scheduled correctly.
Server
Courtside Bar And Grille
Saint Petersburg, FL
06.2021 - Current
Delivered exceptional customer service in fast-paced dining environment.
Managed order accuracy and timely delivery to enhance guest satisfaction.
Collaborated with kitchen staff to ensure smooth workflow during peak hours.
Patient Financial Counselor
BayCare
Clearwater, FL
07.2022 - 11.2022
Assisted patients with financial responsibility, ensuring clear understanding of insurance benefits and payment options.
Managed inbound and outbound phone calls with Cisco Finesse.
Processed patient payments through US Bank and assisted patients with Financial Assistance applications.
Shift Leader
Feathersound Country Club
Clearwater, FL
01.2017 - 06.2021
Coordinated shift schedules, optimizing resource allocation for peak times.
Trained and mentored staff on service standards and best practices.
Managed inventory control, ensuring adequate supplies for smooth operations.
Completed cash and credit card transactions accurately using POS software.
Lead Server
Marriot Hotel
Saint Petersburg,FL
09.2014 - 01.2017
Supervised daily operations to ensure exceptional guest service and satisfaction.
Collaborated with kitchen staff to coordinate timely meal delivery and presentation.
Trained and mentored new staff on service standards and hotel policies.
Medical Assistant
Westcoast Primary Care
Saint Peters, PA
02.2015 - 01.2016
Administered patient care, including vital sign monitoring and health history documentation.
Assisted healthcare providers in examinations and procedures, ensuring efficient workflow.
Educated patients on treatment plans, medications, and preventive care measures for improved health outcomes.
Managed appointment scheduling and patient follow-ups to enhance clinic operations.