Ashley Sentilles
Montz,LA
Summary
Highly-motivated, with a desire to take on new challenges. Adept at quickly mastering new skills. Strong work ethic, adaptability and exceptional written and oral communication skills. Meticulous planner and problem solver, with proven ability to handle multiple projects. Highly skilled at making sound judgments under pressure with tight deadlines.
Overview
19
19
years of professional experience
Work History
Sales Operations Coordinator (remote)
SpotOn
San Francisco, CA
02.2024 - Current
- Collaborate closely with Marketing, Field Sales, and Inside Sales in lead routing and territory management
- Support sales leadership with high-level sales administrative tasks and Salesforce support
- Execute data segmentation and enrichment techniques within Salesforce
- Serve as primary contact for lead lists, managing incoming leads by scrubbing for duplicates and verifying data accuracy
- Route leads to appropriate sales channels based on lead source, treatment requirements and rules of engagement
- Maintain tracking of lead sources and applicable routing rules
- Assist in ensuring data integrity of the customer database and hierarchy
- Followup with Field Sales on leads that have not progressed through the sales pipeline
Compensation Support Representative (remote)
SpotOn
San Francisco, CA
06.2022 - Current
- Provide support to over 2000 field sales agents with questions relating to compensation, commission payouts, and ARR inquiries
- Research, calculate and audit commissions to ensure accurate payouts
- Coach AEs on how to best navigate and leverage key features within platforms such as the Spot and Concur
- Keep an up-to-date working knowledge of company products, pricing and policies
- Manage the Sales Operations Inbox and assist with inquiries as it relates to sales goals, headcount and reporting questions
- Cultivate trust and convey compassion and confidence, even when delivering unwanted news
- Frequently selected to take on special projects, one of which involved compiling a detailed spreadsheet encompassing 3 years' worth of AE expense reimbursement emails
Sales Support Representative (remote)
SpotOn
San Francisco, CA
12.2021 - 06.2022
- Supported the company's Account Executives via email, phone and Slack
- Prepared competitive sales quotes for Restaurant merchants, which included payment rates and hardware and software products
- Advised AEs on hardware and software product pricing, features, and benefits
- Directed AEs and sales managers to proper support channels
- Provided support with compensation-related questions and commission payouts
- Collected documentation and data entry of merchant applications in Hub and eventually Salesforce
Video Editor/Audio Tech
Gray Television
New Orleans, LA
12.2006 - 12.2021
- Collaborated with production staff to deliver exceptional performances resulting in developing the #1 news programs in New Orleans
Video Editor/Graphic Designer
FOCUS TV
Metairie, LA
06.2005 - 12.2006
- Collaborated with Executive Producers to edit hour-long syndicated programming each week
Education
Master of Arts - Communications, Promotion & Publicity, Mass Media
University of New Orleans
New Orleans, LABachelor of Arts - Mass Communication
Nicholls State University
Thibodaux, LASkills
- Multitasking and Prioritization
- Tracking and Documentation
- Salesforcecom
- MS Excel
- Google Suite
- Data Analysis
- Detail-oriented
- Teamwork and Collaboration
- Verbal and Written Communication
- Customer Service Support
- Reliable and Trustworthy
- Well Organized
Timeline
Sales Operations Coordinator (remote)
SpotOn
02.2024 - Current
Compensation Support Representative (remote)
SpotOn
06.2022 - Current
Sales Support Representative (remote)
SpotOn
12.2021 - 06.2022
Video Editor/Audio Tech
Gray Television
12.2006 - 12.2021
Video Editor/Graphic Designer
FOCUS TV
06.2005 - 12.2006
Master of Arts - Communications, Promotion & Publicity, Mass Media
University of New Orleans
Bachelor of Arts - Mass Communication
Nicholls State University
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