Ashley Sepúlveda
Rochester,NY
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Recertification Specialist
Conifer Realty
03.2018 - Current
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Worked well in a team setting, providing support and guidance.
- Communicated with people from various cultures and backgrounds on application process.
Customer Service Representative
The Home Depot Inc
03.2016 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Business Administration And Management
Roberts Wesleyan College
Rochester, NYBBA - Business Administration And Management
Monroe Community College
Rochester, NYHigh School Diploma -
Benjamin Franklin High School
950 Norton Street, Rochester, NY, 1462106.2013
Skills
- Yardi Software
- Federal Regulations
- Program Understanding
- Property Tours
- Fair Housing Compliance
- Application Verification
- Work Orders
- Lease Filing
- Eligibility Determinations
- Rental Pricing Strategies
Certification
- Certified Certified Occupancy Specialist (COS), Conifer Realty - 2017- Present
- Certified Tax Credit Specialist, Conifer Realty - 2022- Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Recertification Specialist
Conifer Realty
03.2018 - Current
Customer Service Representative
The Home Depot Inc
03.2016 - 02.2022
BBA - Business Administration And Management
Roberts Wesleyan College
BBA - Business Administration And Management
Monroe Community College
High School Diploma -
Benjamin Franklin High School
- Certified Certified Occupancy Specialist (COS), Conifer Realty - 2017- Present
- Certified Tax Credit Specialist, Conifer Realty - 2022- Present
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