Supportive Recertification Specialist with extensive application engagement and dedicated service skills. Office professional with skill to maintain accurate records, schedule appointments and handle various day to day responsibilities.
Overview
12
12
years of professional experience
Work History
Recertification Specialist
East Lake Management Co
10.2021 - Current
Conduct accurate annual and interim recertification and rent changes within established time frames.
Accurately enters all data into computer; maintain accurate and up-to-date tenant files, including all paperwork to client records in Yardi.
Correct audited files in timely manner.
Manage 175 tenant files including Distribute and follow up on missing file paperwork.
Conduct open house and maintain updated waitlist.
Process and post $10k + rent payments monthly.
Assist with move ins of tenants and lease paperwork.
Contractor
ADVANCED RESOURCES
04.2019 - 09.2021
Managed department American Express Purchase Card expenses and rebilling process
Created and maintained databases to track and record customer data
Supported executive staff through scheduling meetings, coordinating travel arrangements
Executive Assistant
JONES LANG LASALLE
04.2015 - 07.2018
Supported 7 Account Executives and team through maintenance of calendars, travel arrangements, special events/presentations, emails
Managed departmental portal and SharePoint content
Calculated commission splits for deal closings
Generated client and global invoices for sales, leases and commission deals
Facilities Administrative Assistant
JONES LANG LASALLE
12.2011 - 04.2015
Processed and researched all capital and operations invoices for Midwest region
Interfaced with various prospective vendors and acted as liaison between vendors and agencies to maintain strong business relationships
Enforced compliance with current Certificate of Insurance requirements among 100 contractors and vendors
Handled all information requests and work orders for over 1k employees
Education
Master of Science - Human Resource Management & Development
National-Louis University
Chicago, IL
01.2007
Bachelor of Arts - Psychology
Chicago State University
Chicago, IL
01.2005
Skills
PHA Rent Calculation Certified
Compliance Training
YARDI
Cybersecurity Awareness
Microsoft Office
Leadership Experience
BIG BROTHER BIG SISTER PROGRAM, Volunteered as a “Big”, developing one-to-one mentor relationship with student.
JLL SERVICE DAY, Volunteered as a task leader, dedicating one day annually to beautify Chicago elementary schools by landscaping, painting, etc.
Timeline
Recertification Specialist
East Lake Management Co
10.2021 - Current
Contractor
ADVANCED RESOURCES
04.2019 - 09.2021
Executive Assistant
JONES LANG LASALLE
04.2015 - 07.2018
Facilities Administrative Assistant
JONES LANG LASALLE
12.2011 - 04.2015
Master of Science - Human Resource Management & Development
National-Louis University
Bachelor of Arts - Psychology
Chicago State University
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