ASHLEY SERBER
Versailles,KY
Summary
- Looking for a new and exciting career in Versailles, wanting to work with the community and city.
- Quick and eager learner, love learning as much as possible about new jobs and subjects
- Have worked with many payroll programs, inventory programs, and collecting and paying invoices
Overview
15
15
years of professional experience
Work History
Guest Services/ Tour Guide
Castle And Key Distillery
Millville, KY
10.2022 - 05.2023
- Guided groups of up to Number people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Bartender/Server
Cap's on the Water
St. Augustine, FL
01.2014 - 10.2022
- Made sure guests have the best possible experience, communicating customers menu choices and specials requests to the kitchen and bar staff to minimize errors, gained familiarity with menu ingredients and cooking processes to respond to customers inquiries, handled multiple tables at once with high service quality. Handling money and correctly inputting sale and tip data into excel. Balancing cash sales and tip outs for the night.
Multi unit Manager
Gator Dining- Aramark
Gainesville, FL
01.2010 - 01.2014
- Manage day to day operations of 3 high volume location on the University of Florida Campus; Subway, Jamba Juice and a convenient store
- Hiring and training new team members, ordering and maintaining inventory for all locations, payroll, managing cash and billing, knowledge of labor and food cost, extensive training for each brands standard and health/ food standards, resolving customer issues and complaints, working catering events for major University functions, making schedules for all locations, maintained low food and labor cost
- Maintaining good relationships with multiple vendors
Shift Supervisor
Tijuana Flats
01.2008 - 01.2010
- Trained and coached fellow servers during shifts to meet company and and brand standards worked as team player to support less experienced team members, served customers meals and took orders correctly to minimize food cost and errors, helped kitchen with side work and prep
Education
BACHELORS OF SCIENCE - HEALTH EDUCATION AND BEHAVIOR
UNIVERSITY OF FLORIDA
01.2011
Skills
- Public Speaking
- Presentation Skills
- Exceptional communication
- Safety Consciousness
- Guest Relations
- Sales abilities
- Cash Handling
- Payment Collection
Timeline
Guest Services/ Tour Guide
Castle And Key Distillery
10.2022 - 05.2023
Bartender/Server
Cap's on the Water
01.2014 - 10.2022
Multi unit Manager
Gator Dining- Aramark
01.2010 - 01.2014
Shift Supervisor
Tijuana Flats
01.2008 - 01.2010
BACHELORS OF SCIENCE - HEALTH EDUCATION AND BEHAVIOR
UNIVERSITY OF FLORIDA