Ashley Serra
Lake Orion,MI
Summary
Accomplished Market Operations Manager with a proven track record at Tenet Physician Resources, excelling in leadership and process implementation. Enhanced operational efficiency and patient care quality across multiple locations, demonstrating critical thinking and effective communication. Excelled in fostering a culture of continuous improvement and team productivity.
Overview
10
10
years of professional experience
Work History
Market Operations Manager
Tenet Physician Resources
06.2022 - Current
- Managed a team of 15 providers across six locations, ensuring optimal staffing levels, efficient workflows, and high-quality patient care delivery.
- Enhanced market operations efficiency by streamlining processes and implementing new strategies.
- Improved quality measures and Patient-Centered Medical Home (PCMH) across six healthcare locations.
- Assisted in recruiting, hiring and training of team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Partnered with leadership to identify revenue cycle challenges, developing strategic solutions that directly addressed problem areas.
- Fostered a culture of continuous improvement by leading my team in regular performance reviews and process evaluations, driving increased team productivity and a more cohesive work environment.
Practice Manager
Tenet Physician Resources
09.2020 - 06.2022
- Managed a team with 3 Primary Care Physicians, 1 mid-level and 14 support staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Provided outstanding support to entire staff, which helped improve process flow and boosted efficiency; including office morale.
- Maintained compliance with OSHA and HIPAA regulations.
- Introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Manage team performance to meet and exceed targets for KPI.
- Works closely with Market Operations Manager reviewing corridor and productivity reports for physician management.
- Successful forging partnerships with hospitals, physicians, and specialty practices to extend patient care reach and maintain relationships.
- Coordinated with Onboarding team implementing two physicians into an established practice.
- Implemented new training methods which led to increase in staff and physician productivity. Continuous improvement.
- Oversees Inventory and Purchases of Medical and Office Supplies.
- Responsible for payroll and staff performance.
Clinical Systems Specialist
Tenet Physician Resources
05.2017 - 09.2020
- Educate and train physicians/staff on technical matters relating to EMR or applications utilized.
- Offered implementation assistance for workflows and procedures that increase efficiency and accuracy of EHR data collection for 10 clinics within Detroit Metro area.
- Responsible for training of new employees and physicians.
- Interacts professionally with all physicians, staff, and patients.
- Daily troubleshooting and issue resolution for multiple applications.
- Generated and reviewed reports to verify regulatory compliance.
- Applies clinical knowledge to integrate clinical practice and technology into clinical workflows that support safe and efficient patient care.
Medical Office Assistant
Tenet Physician Resources
03.2015 - 05.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Entered procedure codes and diagnosis codes into EMR software.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Assisted Surgical Coordinator scheduling surgeries for multiple physicians and booked operating rooms.
- Placed new supply orders, managed inventory and restocked clerical and clinical spaces.
Medical Assistant
Detroit Medical Center
04.2014 - 03.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained patient medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician procedure examinations.
- Administered injections and dispensed medications as directed by physicians.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ordered clinical and clerical office supplies.
Education
Externship -
St Joseph Mercy Oakland Urgent Care
Waterford, MI06.2014
Medical Assistant -
Carnegie Institute
Troy, MI06.2013
High School Diploma -
Holly High School
Holly, MI06.2009
Skills
- Verbal and Written Communication
- Time Management
- Process Implementation
- Critical Thinking
- Leadership
- Vendor Relations
- Strategic Planning
- Staff Management
- Employee Development
- Process Improvements
- Operations Management
Timeline
Market Operations Manager
Tenet Physician Resources
06.2022 - Current
Practice Manager
Tenet Physician Resources
09.2020 - 06.2022
Clinical Systems Specialist
Tenet Physician Resources
05.2017 - 09.2020
Medical Office Assistant
Tenet Physician Resources
03.2015 - 05.2017
Medical Assistant
Detroit Medical Center
04.2014 - 03.2015
Externship -
St Joseph Mercy Oakland Urgent Care
Medical Assistant -
Carnegie Institute
High School Diploma -
Holly High School
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