Ashley Shannon

First Assistant Manager

Sonic Drive-in of KVS Group

Stilwell, Oklahoma

11.2006 - Current

Helped with daily cash management, resolved drawer inaccuracies and prepared daily deposits.
Supported store manager by implementing directives, coaching employees and resolving front-line issues.
Minimized shrinkage and product loss by effectively managing inventory controls.
Kept store inspection ready with consistent oversight of daily team activities and workflows.
Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Organized schedules, workflows and shift coverage to meet expected business demands.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Completed inventory audits to identify losses and project demand.
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Completed orders by making specialty shakes and ice cream desserts.
Took orders, prepared foods and processed payments in full-service establishment.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Independently resolved customer concerns to correct problems and promote brand loyalty.
Kept customer and food preparation areas clean and well-organized.
Verified orders and bagged items for easy transport.
Informed customers of regular deals or monthly specials to upsell orders.
Delivered food meeting quality and service standards.
Completed opening, closing and shift change tasks by following company guidelines.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
Maintained knowledge of new offerings and upsold promotional items and specials.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Maintained safe food handling practices to prevent germ spread.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Assembled and served meals according to specific guest requirements.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Followed established procedures and requirements for safe food handling, storage and service.
Operated grills, fryers and broilers to cook items to quality guidelines.
Wrapped, dated and labeled food items in storage for safety and freshness.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Grilled and deep fried various foods from meats to potatoes.
Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Managed portion control using correct utensils during preparation and plating.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.

Summary

Overview

Work History

First Assistant Manager

Education

High School Diploma -

Skills

Languages

Accomplishments

Certification

Work Availability

Quote

Timeline

First Assistant Manager

High School Diploma -

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