Ashley Shaw
Queens,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Legal Administrative Specialist/Benefit Authorizer
Social Security Administration
03.2023 - Current
- Resolve issues or discrepancies in Social Security records and explain program information both orally and in writing
- Analyze records to make benefit determinations and research policy before making computer inputs to process actions that are not able to be automated
- Process different caseloads pertaining to Claims, Overpayment/Underpayments, Disability Benefits and Medicare premium-related cases
Case Manager
FedCap Case Management INC.
12.2020 - 03.2023
- Managed a caseload of40 clients and connected clients to available community resources in the areas of legal, medical, educational, financial, mental health, and employment
- Collaborated with treatment providers to ensure compliance is met and to work towards improving client success
- Conducted intakes, client service plans, and case noting to ensure appropriate assistance is being provided
- Submitted medical, substance treatment, and employment documentation to billing services for milestone retention
Activity Specialist
Queens Community House Beacon149 program
11.2018 - 12.2020
- Developed lesson plans, facilitated and supervised activities centered around mental health awareness, yoga, and arts and crafts
- Monitored the work performance of staff and volunteers and completed staff evaluations
- Maintained a customer service-oriented self-image and interacted with parents and students daily
Education
Bachelor of Arts - Psychology
SUNY College at Old Westbury
05.2018
Skills
- Strong communication and customer service skills
- Case Management
- Documentation and data entry proficiency
- Strong problem solving and multi-task ability
- Microsoft Office, Excel proficiency
Timeline
Legal Administrative Specialist/Benefit Authorizer
Social Security Administration
03.2023 - Current
Case Manager
FedCap Case Management INC.
12.2020 - 03.2023
Activity Specialist
Queens Community House Beacon149 program
11.2018 - 12.2020
Bachelor of Arts - Psychology
SUNY College at Old Westbury