Elisha Manley
Chicago,IL
Summary
To secure a role where I can leverage my expertise to enhance operational efficiency
Overview
9
9
years of professional experience
Work History
Legal Administrative Specialist (Benefit Authorizer)
Social Security Administration
Chicago, USA
12.2022 - 11.2023
- Benefit Authorizers (BAs) determine eligibility to receive or continue receiving benefits and/or payments for various Social Security programs
- Resolve issues or discrepancies and explain Social Security program information to the public
- Make final determinations on benefit entitlement decisions
- Responsible for adjusting established benefits and effectuating payments and using state-of-the-art computer technology to access and update information about claims
- Answer questions from callers to Social Security's 800 number telephone network, resolve issues or discrepancies and explain Social Security program information to the public
- Direct telephone contact with the public to resolve issues or discrepancies and provide them with their rights under Social Security laws
Liquor Manager
Jewel-Osco
Chicago, USA
03.2015 - 12.2022
- Supervise and assist with the day to day operations of the liquor store, including; stocking and storing of merchandise; displaying merchandise; maintaining overall appearance of the store; ringing sales, customer service and cash handling
- Responsible for establishing work schedules
- Performs other duties as directed
- Establish and administer retail objectives for the store including: customer service operating plans; advertising strategies; and store improvements
- Purchase or supervise the purchase of all products with an emphasis on evaluating deals to maximize profitability
- Maintain appropriate inventory levels
- Conduct periodic physical inventory throughout the year
- Supervise the receiving and storage of products
- Liquor Invoices and check request process
- Responsible for maintaining the overall price integrity within a store or chain of stores, as well as overseeing weekly price changes for goods within the store
- This requires examining price-changes for items in the store as well as receiving and pricing items which have yet to arrive
Sales Representative
TJ Maxx
Homewood, USA
07.2014 - 01.2015
- Cashier services of working registers, processing returns in cash and credit purchases
- Sale procedures introduced new products to customers, setup sales displays
Education
Bachelor of Art - Sociology
Chicago State University
Chicago, IL05.2020
Associate of Arts Degree -
Olive Harvey College
Chicago, IL05.2017
Skills
- Leadership & Team Management/Training
- Inventory and Stock Control/Point-of Sale(POS)
- Product Knowledge and Sales
- Sales and Marketing
- Customer Service & Complaints
- Communication and Negotiation
- Organizational/Multitasking
- Microsoft Office
- Financial and Budget Management
Timeline
Legal Administrative Specialist (Benefit Authorizer)
Social Security Administration
12.2022 - 11.2023
Liquor Manager
Jewel-Osco
03.2015 - 12.2022
Sales Representative
TJ Maxx
07.2014 - 01.2015
Bachelor of Art - Sociology
Chicago State University
Associate of Arts Degree -
Olive Harvey College
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