Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ashley Shelton

Ashley Shelton

Mansfield,La

Summary

Focused on enhancing quality and improving patient satisfaction. Increased patient experience by 30% and implemented new patient safety goals, reducing fall risk by 60%. Decreased catheter-related infections by 40% and improved success rate of patient safety with new guidelines. Boosted CMS and CAHPS scores and elevated employment retention rate through effective communication.

Overview

8
8
years of professional experience

Work History

Radiology/Medical Insurance specialist/ Medical Assistant

Fast Pace Health
10.2023 - 08.2025
  • Patient Charting, patient triaging, patient care, patient shots, patient swabbing for flu, COVID, strep, and RSV.
  • Coordinated patient imaging appointments, streamlining workflow and reducing wait times by 30%.
  • Enhanced efficiency in radiology insurance approvals, securing 95% first-time claim acceptance and minimizing treatment postponements.
  • Facilitated seamless communication flow to enhance patient care quality.
  • Executed job responsibilities by leveraging critical thinking and autonomous problem-solving.
  • Supported enterprise objectives by addressing critical matters in billing and enrollment.

Manager

Desoto Training Agency
04.2017 - Current
  • Manages purchasing and pricing processes for required equipment.
  • Consults with management officials across various levels to address personnel management challenges.
  • Integrates broad human resources knowledge into effective solutions for diverse organizational issues.
  • Oversaw and balanced financial aspects of general fund control points and client purchases, enhancing participant outcomes.
  • Directed a team of project managers to successfully implement over 15 training programs.
  • Created and executed a project tracking system that enhanced interdepartmental communication and efficiency.
  • Guided junior project managers in skill enhancement, promoting a culture of continuous improvement.
  • Created and executed a groundbreaking training program, increasing participant satisfaction scores by 30%.
  • Enhanced scheduling system for training sessions, boosting enrollment by 25%.
  • Organized sessions to improve teamwork and decrease turnover rates.

PRN In house agency/Interventional Radiologic Technologist

LSU Health Shreveport
08.2022 - 01.2025
  • Stroke procedures, pulmonary embolism, nephrology exams, neurology exams, ultrasound guided biopsy exams, computed tomography abscess drains
  • Crio Ablations, fistulagrams, Thrombectomy, sterile prep for patients, nuclear medicine trans arterial chemo embolism to treat liver cancer, Lumbar Puncture Procedure, Lymph node biopsy exam
  • Develop and implement best practices in radiologic safety, which significantly reduced patient exposure to radiation. This initiative not only ensured compliance with safety standards but also fostered a culture of safety among staff.
  • Educated patients on pre- and post-procedure care, which helped alleviate anxiety and improve overall satisfaction scores. By providing clear, compassionate communication, I contributed to a more positive experience for patients undergoing complex procedures.
  • Maintained and calibrated imaging equipment regularly, which ensured optimal performance and reduced downtime. This proactive approach helped the department meet its operational goals and provided consistent, high-quality imaging for patient diagnostics.
  • Engaged in quality improvement initiatives, identifying areas for process refinement and implementing best practices to enhance departmental performance.
  • Assisted in emergency situations where rapid response was critical to preserving patient health or saving lives.

Program Manager of Quality Improvement and Assurance

Christus Health
03.2023 - 08.2024
  • Demonstrated strong problem-solving and multitasking abilities.
  • Executes projects with a focus on timely delivery and cross-organizational collaboration.
  • Partnered with colleagues and coordinator to evaluate and refine operational procedures for CAHPS, Joint Commission, and CMS.
  • Implemented best practices to elevate patient experience.
  • Harnesses information and feedback from various sources to guide performance advancement initiatives at targeted site.
  • Created and executed a detailed plan.
  • Oversaw team in implementing quality improvement strategy, resulting in 20% reduction in patient readmission rates.
  • Implemented training initiative that fostered continuous improvement culture and improved adherence to quality assurance protocols by 30%.
  • Enhanced quality assessment by implementing advanced data analytics tools, boosting reporting accuracy.
  • Established a real-time tracking system for quality metrics, enhancing decision-making processes.
  • Monitored quarterly stakeholder progress to ensure alignment with strategic goals.
  • Influenced strategic decisions by developing and presenting data-driven insights to senior leadership.
  • Managed expectations by aligning stakeholder interests.

Diagnostic Xray Technologist GS-08 step 4

Overton Brooks VA Medical Center
10.2020 - 08.2022
  • Specialized in surgery-related imaging and diagnostic support through precise radiographic techniques.
  • Administered steroid pain injections for spinal and hip epidurals.
  • Conducts comprehensive reviews of reports to evaluate clinical and diagnostic procedures.
  • Creates metrics to demonstrate efficiency of quality processes.
  • Manages correspondence for program activities.
  • Assesses operational activities falling short of defined benchmarks.
  • Contributed to professional growth through involvement in development activities.

Radiologic Technologist

Emergency Covid Travel Contract/Fusion Medical Staffing/University Medical Center LCMC
01.2020 - 10.2020
  • Trauma Experience, Inpatient portable exams/Outpatient Covid x-ray exams performed daily/ER Covid x-ray exams, extremity X-rays, orthopedic radiography procedures
  • Covid Crisis Experience/ Universal Precaution skills for Covid-19/PPE techniques performed
  • ICU/Burn unit/CCU/Behavioral Health/Trauma ER xray exams performed
  • OR surgery radiology fluoroscopy exams performed daily
  • 600 Bed Trauma Center portable x-ray exams
  • Performed a variety of imaging procedures, including X-rays and CT scans, which ensured accurate diagnostics for COVID-19 patients, helping the medical team make timely and informed treatment decisions.
  • Collaborated closely with physicians and nursing staff to prioritize patient care, which streamlined workflow and reduced wait times in the emergency department during a critical period.
  • Maintained and calibrated imaging equipment regularly, which resulted in consistently high-quality images and minimized downtime, helping the department operate efficiently under high demand.

X-Ray Technologist

Christus Health Medical Center
05.2018 - 01.2020
  • Executed daily tasks to ensure optimal patient care standards.
  • Conducted daily post-operation portable exams in PACU recovery.
  • Executed over 1,500 X-ray procedures annually, aiding in the development of effective treatment plans.
  • Collaborated with radiologists to ensure high-quality imaging, helping to reduce re-examinations by 20% and enhancing overall workflow efficiency.
  • Enhanced patient satisfaction scores by optimizing appointment scheduling.
  • Guided new staff in adopting best practices and safety protocols, enhancing team proficiency.

Education

Master of Science - Business Healthcare Administration

Natchitoches, LA
2020

Bachelor of Science - Radiological Sciences

Natchitoches, LA

Associate's degree - Fine Arts

Natchitoches, LA
2015

Skills

  • HIPAA compliance
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Excellent communication
  • Customer engagement

Timeline

Radiology/Medical Insurance specialist/ Medical Assistant

Fast Pace Health
10.2023 - 08.2025

Program Manager of Quality Improvement and Assurance

Christus Health
03.2023 - 08.2024

PRN In house agency/Interventional Radiologic Technologist

LSU Health Shreveport
08.2022 - 01.2025

Diagnostic Xray Technologist GS-08 step 4

Overton Brooks VA Medical Center
10.2020 - 08.2022

Radiologic Technologist

Emergency Covid Travel Contract/Fusion Medical Staffing/University Medical Center LCMC
01.2020 - 10.2020

X-Ray Technologist

Christus Health Medical Center
05.2018 - 01.2020

Manager

Desoto Training Agency
04.2017 - Current

Master of Science - Business Healthcare Administration

Bachelor of Science - Radiological Sciences

Associate's degree - Fine Arts

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