ASHLEY SHOTWELL

Assisted customers in selecting cannabis products based on their preferences, experience level, and desired effects.

Provided knowledgeable guidance on flower, edibles, concentrates, tinctures, vapes, and other cannabis products.

Verified customer identification and ensured compliance with all state and company regulations.

Processed cash, debit, and electronic transactions accurately using a point-of-sale (POS) system.

Maintained accurate inventory through restocking, labeling, cycle counts, and inventory audits.

Educated customers on safe product use, dosage, and responsible consumption.

Managed delinquent consumer accounts and worked with customers to resolve past-due balances through payment arrangements.

Negotiated payment plans while maintaining professionalism and empathy with customers experiencing financial hardship.

Reviewed account histories to determine appropriate collection strategies and next steps.

Processed customer payments and accurately documented all account activity.

Ensured compliance with banking regulations, company policies, and applicable collection laws, including FDCPA requirements.

Researched and resolved customer account discrepancies and billing issues.

Maintained confidentiality of sensitive financial and personal customer information.

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Advise customers of necessary actions and strategies for debt repayment.
• Help consumers to get out of default with student loans
• Answer customer questions regarding problems with their accounts.

• Advise customers of necessary actions and strategies for debt repayment.
• Record information about financial status of customers and status of collection efforts.
• Receive payments and post amounts paid to customer accounts.
• Answer customer questions regarding problems with their accounts.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

• Calculate clients' available monthly income to meet debt obligations.
• Estimate time for debt repayment given amount of debt, interest rates, and available funds.
• Prepare written documents to establish contracts with or communicate financial recommendations to clients.

• Advise customers of necessary actions and strategies for debt repayment.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.