Ashley Silvey
Wesley Chapel,FL
Summary
Dedicated professional with a strong track record in customer service, enhancing guest satisfaction through effective communication and problem-solving. Proven ability to thrive in fast-paced environments while managing multiple tasks efficiently.
Overview
14
14
years of professional experience
Work History
Waitress
GrillSmith
11.2022 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assisted with menu knowledge, effectively addressing customer inquiries and dietary restrictions.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy of food presentation.
- Trained new staff on restaurant procedures, enhancing team efficiency and service quality.
- Resolved customer complaints promptly, contributing to positive dining experiences and retention rates.
Bartender/Restaurant Hostess/Server
Outback Steakhouse
01.2013 - 11.2022
- Crafted signature cocktails and maintained consistent drink quality for guest satisfaction.
- Managed high-volume bar operations during peak hours, ensuring efficient service delivery.
- Trained new bartenders on techniques, recipes, and customer service standards to enhance team performance.
- Developed and implemented drink specials to increase customer engagement and boost sales revenue.
- Monitored inventory levels, placed orders, and managed stock rotation to minimize waste and reduce costs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Associate of Science -
Brookdale Community College
Lincroft, NJ12-2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Complex Problem-solving
- Time management
Timeline
Waitress
GrillSmith
11.2022 - Current
Bartender/Restaurant Hostess/Server
Outback Steakhouse
01.2013 - 11.2022
Associate of Science -
Brookdale Community College