Ashley Simental
Irving,TX
Summary
Dynamic Insurance Claim Specialist with a proven track record at Tricolor Auto Group, excelling in client communication and timely resolutions. Bilingual and dependable, I effectively negotiate complex claims while enhancing customer satisfaction. Recognized for exceeding expectations and maintaining compliance, I am committed to delivering exceptional service and solutions in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Insurance Claim Specialist
Tricolor Auto Group
Irving, TX
03.2021 - 09.2025
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Evaluated and settled complex insurance claims in strict timeframes.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Followed up with customers on unresolved issues.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
Insurance Sales Agent
Fred Loya Insurance
05.2018 - 03.2021
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
Assistant Manager
Schlotzsky's Deli
10.2014 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Criminal Justice
Jack E Singley Academy
Irving, TXSkills
- Fast learner
- Very dependable
- Active team member and/or alone
- On time
- Providing solutions in a timely manner
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Insurance Claim Specialist
Tricolor Auto Group
03.2021 - 09.2025
Insurance Sales Agent
Fred Loya Insurance
05.2018 - 03.2021
Assistant Manager
Schlotzsky's Deli
10.2014 - 04.2018
Criminal Justice
Jack E Singley Academy