Destiny Brown
Dallas,TX
Overview
6
6
years of professional experience
Work History
INSURANCE CLAIM SPECIALIST
Zurich
Dallas, TX
09.2024 - Current
- Process insurance claims for retail and food store clients, ensuring timely and accurate settlements.
- Investigate claim details, including reviewing documentation and collaborating interviews to determine claim validity.
- Collaborate with clients and internal teams to resolve complex claims issues and provide exceptional customer service.
- Maintain detailed records of claims and communications, ensuring compliance with company policies and regulatory requirements.
- Provide clear and concise communication to clients regarding claim status, policy coverage, and settlement processes.
- Utilize specialized software to manage claims workflow, track progress, and generate reports for management review.
MICROBIOLOGY LAB ADMINISTRATOR
Microconsult
Dallas, TX
12.2022 - 09.2024
- Managed daily administrative operations
- Ensured compliance with all relevant regulations and safety protocols related to the handling of biological materials
- Maintained laboratory equipment and supplies
- Coordinate with other departments to ensure effective communication and collaboration
- Retained accurate and up to date records
- Provided training and support for staff as needed
GUEST SERVICE AGENT
Spirit Airlines
Dallas, TX
08.2020 - 12.2022
- Greeted and checked in guests
- Issued boarding passes and rescheduled passengers affected by flight interruptions or cancellations
- Modeled and shared guest service best practices with all team members
- Handled guest questions and concerns with professionalism, knowledge, and empathy
- Performed gate functions with care
- Managed gate operations and flight close-outs
- Organized the safe loading and unloading of customers on and off the aircraft
- Assisted with baggage service and baggage tracing
Education
Associate of Applied Science - Applied Science
Technical College of the LowCountry
Beaufort, South Carolina05.2020
Skills
Worked with productivity applications and collaboration software
Academic writing, business writing, and public speaking
Interpreting vast amounts of information and conducting research
High competence in customer service relationships within varying demographics and needs
CONTACT
- 843-683-2615
- D.victoriabrown924@gmail.com
- 13505 Inwood Rd Apt 1144
- Dallas, TX 75244
Timeline
INSURANCE CLAIM SPECIALIST
Zurich
09.2024 - Current
MICROBIOLOGY LAB ADMINISTRATOR
Microconsult
12.2022 - 09.2024
GUEST SERVICE AGENT
Spirit Airlines
08.2020 - 12.2022
Associate of Applied Science - Applied Science
Technical College of the LowCountry