ASHLEY SIMMONS
Fortson,GA
Summary
Detail-oriented Customer Service Professional experienced in insurance benefits clarification and claims management. Enhanced customer relations through diligent support and effective communication in high-pressure situations. Contributed to operational efficiency by managing administrative tasks and maintaining accurate data entry.
Overview
11
11
years of professional experience
Work History
CSR INSURANCE BENEFITS SPECIALIST
AFLAC
COLUMBUS, GA
08.2023 - 06.2025
- Clarified AFLAC insurance benefits and options for customers, ensuring comprehension of key details.
- Assisted policyholders with coverage questions and benefit explanations for AFLAC policies.
- Assisted customers with claim filings and addressed inquiries regarding coverage, facilitating smoother processes.
- Delivered clear and friendly customer service, enhancing client support for insurance-related needs.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
DATA ENTRY CLERK
MV CORP THE GAME
COLUMBUS, GA
01.2022 - 02.2023
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Ensured accurate entry of SKU numbers into the ordering system.
- Processed invoices and orders to facilitate timely payment and order fulfillment.
- Performed clerical duties including, typing correspondence, maintain files, copying, and ledgers.
- Followed up on pending tasks until completion.
ASSISTANT MANAGER
COLUMBUS HOUSING AUTHORITY
COLUMBUS, GA
09.2021 - 01.2022
- Maintained tenant files in compliance with Authority policy to ensure accurate record-keeping.
- Processed transfers in accordance with Authority policy to facilitate tenant relocation.
- Performed clerical duties including, typing correspondence, maintaining files, copying, and ledgers.
- Conducted move-in inspections and tenant interviews, preparing detailed client reports to support effective tenancy management.
- Assisted with rent collections and account reconciliation in housing systems.
- Prepared notices, letters, and reports for management review.
- Resolved resident concerns and maintained professional communication with families.
CSR II
TSYS
COLUMBUS, GA
01.2018 - 01.2020
- Resolved client accounts and managed escalations to enhance customer satisfaction.
- Credit Card payment processing.
- Executed credit card data entry to maintain accurate financial records.
- Performed account reconciliation to identify and resolve discrepancies.
- Blue Zone and GUI (Graphic User Interface) certified.
- Explained account terms, fees, and payment options to cardholders.
- Assisted customers with fraud alerts, card access, and account security.
ASSISTANT DIRECTOR
AMERICA'S FUTURE LEARNING CENTER
FT BENNING, GA
02.2014 - 01.2019
- Developed and implemented employee growth programs to support career advancement.
- Streamlined payroll processes to enhance accuracy and timeliness.
- Focused on customer engagement initiatives.
- Oversaw licensing compliance and safety standards to ensure operational integrity.
- Reconciled accounts for accuracy.
- Inventoried facility supplies regularly.
- Reviewed curriculum planning and lesson preparation.
SALES ASSOCIATE
RANGER JOE'S
COLUMBUS, GA
02.2014 - 12.2017
- Managed inventory levels in a stockroom to ensure product availability.
- Processed register transactions and handled cash, card, and returns.
- Resolved customer questions and concerns with professional, friendly service.
- Performed quality assurance on customer orders to maintain high service standards.
- Managed inventory levels in stockroom to ensure product availability.
- Processed orders for shipment, ensuring timely delivery to customers.
- Worked with fellow sales team members to achieve group targets.
Education
Tuskegee University
Tuskegee, ALSkills
- Claims management
- Benefits administration
- Insurance policy review
- Customer account management
- Attention to detail
- CPR Certification
- Salesforce
- Microsoft outlook
- Service upselling
- Warranty service
- Delivery scheduling
Timeline
CSR INSURANCE BENEFITS SPECIALIST
AFLAC
08.2023 - 06.2025
DATA ENTRY CLERK
MV CORP THE GAME
01.2022 - 02.2023
ASSISTANT MANAGER
COLUMBUS HOUSING AUTHORITY
09.2021 - 01.2022
CSR II
TSYS
01.2018 - 01.2020
ASSISTANT DIRECTOR
AMERICA'S FUTURE LEARNING CENTER
02.2014 - 01.2019
SALES ASSOCIATE
RANGER JOE'S
02.2014 - 12.2017
Tuskegee University