Ashley Sims
Summary
Energetic Medical Office Specialist dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Access Specialist II
Rush MD Anderson Cancer Center
01.2023 - Current
- Coordinated scheduling for multiple infusion chairs, maximizing efficiency while minimizing wait times for patients.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Organized patient records and database to facilitate information storage and retrieval.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
New Patient Referral Coordinator / Medical Office Specialist
Advocate Aurora Health – Good Samaritan Hospital
04.2021 - 12.2022
- Expert EPIC/OneSource Experience
- Records all inpatient and discharge notes from on-call Oncologist, weekly
- Retrieves all necessary records and referrals for new patients, before scheduling appts, to ensure proper care upon arrival to Cancer clinic
- Accurately entering demographic info and verifying insurance information from patients into database system
- Scheduling/Coordinating office visits, in accordance with patients' treatment plans
- Follows up with established patients, to ensure they receive treatment in a timely fashion
- Maintain patient confidentiality by adhering to HIPAA policy
- Enhance customer relations by diffusing angry customers and efficiently resolving complaints
Home Health Care Aide
04.2019 - 03.2021
- Time Caregiver to Stage IV Prostate Cancer patient, and ESRD/Dementia patient
- Assisted with ADLs
- Davita-trained peritoneal dialysis assistant
- Wound and pain management
- Administered daily medications and recorded all vital sign information to keep clinical staff abreast of patients' condition
- Assisted Hospice Nurses with End of Life care
Patient Support Rep
Northshore University Health System
01.2017 - 03.2019
- Expert EPIC/OneSource Experience
- Scheduling/Registering patients for multiple departments including Gynecology, Cardiology and Gastroenterology
- Manage an inbound call volume of over 85 calls/day
- Accurately entering demographic info and verifying insurance information from patients into database system
- Review and resolve scheduling errors
- Assist with calls regarding medical refills / relay messages to MD or RN when necessary
- Maintain patient confidentiality by adhering to HIPAA policy
- Enhance customer relations by diffusing angry customers and efficiently resolving complaints
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Diploma -
Proviso East High School
Associate's - undefined
City Colleges of Chicago-Malcolm X College
Skills
- HIPAA Compliance
- Insurance Verification
- Interdepartmental Collaboration
- Process Improvement
- EMR Systems
- Registration and Scheduling
- Medical Office Experience
- Dialysis Experience
- Supervising Experience
- Health Records Management
- Specimen Collection
- Nursing Assistance
- Articulate Communication
- Patient Needs Assessment and Referral
- Documenting and Recording Information
Certification
BLS Certification
Certified Nursing Assistant (CNA)
January 2020
Completed CNA training at City Colleges of Chicago - Malcolm X
Completed Competency Eval 01/2020
Eligible for Work as listed on the Healthcare Worker Registry
Timeline
Access Specialist II
Rush MD Anderson Cancer Center
01.2023 - Current
New Patient Referral Coordinator / Medical Office Specialist
Advocate Aurora Health – Good Samaritan Hospital
04.2021 - 12.2022
Home Health Care Aide
04.2019 - 03.2021
Patient Support Rep
Northshore University Health System
01.2017 - 03.2019
Diploma -
Proviso East High School
Associate's - undefined
City Colleges of Chicago-Malcolm X College
BLS Certification
Certified Nursing Assistant (CNA)
January 2020
Completed CNA training at City Colleges of Chicago - Malcolm X
Completed Competency Eval 01/2020
Eligible for Work as listed on the Healthcare Worker Registry
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