Kaylah Oglesby
Aberdeen,MD
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
6
6
years of professional experience
Work History
Access Specialist II
MedStar Health
Bel Air, MD
08.2022 - Current
- Facilitated patient access to services by coordinating appointments and verifying insurance coverage.
- Streamlined registration processes, enhancing efficiency and improving patient experience across departments.
- Collaborated with healthcare teams to resolve patient inquiries and issues in real-time, ensuring continuity of care.
- Trained new staff on access protocols and software systems, promoting adherence to best practices and operational standards.
- Monitored compliance with regulatory requirements related to patient access, ensuring organizational alignment with healthcare standards.
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Led initiatives aimed at optimizing scheduling workflows, resulting in improved resource allocation and service delivery efficiency.
- Coordinated seamless transitions between different levels of care within the organization by maintaining open communication channels among all stakeholders involved in the process.
Patient Service Coordinator
Medstar Urgent Care
Bel Air, MD
12.2021 - Current
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Answer telephones and direct calls to appropriate staff.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
Patient Service Coordinator
Medstar Urgent Care
Hyattsville, MD
12.2020 - 07.2021
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Answer telephones and direct calls to appropriate staff.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
Patient Service Coordinator
Franklin Square Pediatrics
Baltimore, MD
07.2020 - 01.2021
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, or medical consultations.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
Education
Bachelor of Arts (B.A.) - Marketing
Marymount University
Arlington, VA12-2018
Skills
- Customer support
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient relations
- Attention to detail
- Insurance verification
Timeline
Access Specialist II
MedStar Health
08.2022 - Current
Patient Service Coordinator
Medstar Urgent Care
12.2021 - Current
Patient Service Coordinator
Medstar Urgent Care
12.2020 - 07.2021
Patient Service Coordinator
Franklin Square Pediatrics
07.2020 - 01.2021
Bachelor of Arts (B.A.) - Marketing
Marymount University