Ashley Sinclair
Port Saint Lucie
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, troubleshooting, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Corporate Trainer/ MA/ Admin
Accuhealth
10.2020 - 09.2025
- Training Clinicians and New Employees on how to use the company platform
- HR Tasks (New Employee Training as well as administrative work)
- Documenting in Patient Charts
- Troubleshooting/ Basic computer fixes
- Creating New Employee Log-Ins to multiple platforms
- Assisting users with platform/ computer issues
- Coordinated onboarding sessions for new employees in healthcare roles.
- Evaluated training effectiveness through participant feedback and assessments.
- Sending Patient Educational Materials/ Support
Medical Assistant / MOS, HCA
Raulerson Surgical Specialists
12.2019 - 07.2020
- Obtaining Vitals
- Answering Phones
- Patient Scheduling
- Assisting physician
- Verifying Insurance
- Referrals
- Stock shelves/ Rooms
- Prepare new patient packets
Medical Assistant
Cleveland Clinic Martin Health
06.2018 - 12.2019
- Obtaining Vitals
- Answering Phones
- Patient Scheduling
- Assisting physician
- Administer vaccines
- Administer EKG’s
- Stock shelves/ Rooms
Medical Assisting Externship
03.2018 - 04.2018
Lab Recorder
Block & Gratwick P.A.
10.2009 - 05.2010
- Record laboratory data in patient charts
- Managed patient charts
Education
Associate of Science - Medical Assisting
Keiser University
Port Saint Lucie, FLHigh School Diploma -
Hampden Academy
Hampden, MESkills
- Training in management software
- Computer use
- Word processing
- Coding
- Insurance claims
- Maintaining patient records
- Scheduling appointments
- Ordering supplies
- Familiar with Epic software
- Familiar with ECW software
- Familiar with Athena Software
- Experience with Hubspot
- Experience with Mondaycom
- Familiar with Google Apps
- 40-50 WPM
- Experience in Data Entry
- 200 lab hours
- Collection and processing of CLIA waved testing
- Proficiency in venipuncture
- Experience in blood glucose testing
- Code of Professionalism
- Patient care management
- Technical support
- System troubleshooting
- Data documentation
- User training
- Customer service
- Onboarding coordination
- Troubleshooting and Diagnostics
- Application support
- Remote support
Certification
- Registered Medical Assistant (RMA)
- OSHA/ AIDS
- HIPAA
- Basic First Aid/ CPR
- Medication Errors In-Service
- Blood borne Pathogens
Personal Information
Skills
Training in management software, computer use and word processing, Billing, coding and insurance claims, Maintaining patient records, Scheduling appointments, Ordering supplies, Familiar with Epic software, Familiar with ECW software, Familiar with Athena Software, Experience with Hubspot, Experience with Monday.com, Familiar with Google Apps, 40-50 WPM, Experience in Data Entry, 200 lab hours, including collection and processing of CLIA waved testing, Proficiency in venipuncture (minimum of 20 successful blood draws), Experience in blood glucose testing (25 + capillary sticks), Asepsis, Code of Professionalism, Patient care management and teaching
Timeline
Corporate Trainer/ MA/ Admin
Accuhealth
10.2020 - 09.2025
Medical Assistant / MOS, HCA
Raulerson Surgical Specialists
12.2019 - 07.2020
Medical Assistant
Cleveland Clinic Martin Health
06.2018 - 12.2019
Medical Assisting Externship
03.2018 - 04.2018
Lab Recorder
Block & Gratwick P.A.
10.2009 - 05.2010
Associate of Science - Medical Assisting
Keiser University
High School Diploma -
Hampden Academy