Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Daniel DeLucco

North Port,FL

Summary

Dynamic and results-oriented professional with extensive experience at FedEx Express, specializing in course design and mentorship. Excelled in creating impactful training programs and fostering professional growth, significantly enhancing operational efficiency and compliance. Demonstrated expertise in policy development and training assessment, with a proven track record of improving training effectiveness and employee performance.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Asst. Admin/Corporate Trainer/DOT Courier

FedEx Express
12.1985 - 01.2025
  • Supported company growth by designing targeted training programs for new hires.
  • Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Collaborated with management to identify company training needs and scheduling.
  • Evaluated training effectiveness, implementing improvements based on feedback.
  • Streamlined onboarding process for efficiency, facilitating smoother integration of new employees.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Utilized electronic logging devices to track hours of service accurately, ensuring compliance with DOT regulations and avoiding potential fines or penalties.
  • Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
  • Maintained accurate records of pick-ups and deliveries, ensuring proper documentation and adherence to DOT regulations.
  • Completed daily vehicle inspections to ensure compliance with safety regulations and identify potential maintenance needs promptly.
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS navigation systems to navigate faster routes.
  • Managed delivery route for optimal use of time and fuel.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Oversaw all aspects of safety for the building and driver's. This included accident investigation of FedEx trucks and rental fleet
  • Oversaw all aspects of the WEX fuel card system from issuing card to driver's to monitoring the use of said cards
  • Managed the rental fleet of trucks from ordering, assigning, and overseeing maintenance.
  • Worked with management of various reports and assisted in running the daily operations.
  • Worked as interim manager the last six months before closing the location.
  • I was a defensive driving instructor and tractor trailer driving instructor from 30 years


Freight Dispatcher/Warehouse Inventory Clerk

Conn. Mutual Life
01.1982 - 12.1985
  • Coached and mentored junior dispatchers, sharing insights and best practices to elevate their performance in managing freight assignments.
  • Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
  • Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
  • Improved driver retention rates through regular communication, feedback sessions, and timely resolution of any grievances or concerns.
  • Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability.
  • Monitored all billing to make sure all tariffs were followed
  • Scheduled all outbound shipments to make sure they are sent the most efficient and timely manner
  • Worked we trucking vendors i.e. UPS,FEDEX, Pilot air freight, and various LTL trucking Companies
  • Oversaw and dispatched 10 Company trucks to post office and various other suppliers
  • Expedited critical shipments by prioritizing tasks according to urgency levels while maintaining high standards of customer service quality at all times.
  • Monitored industry trends to stay abreast of new technologies and best practices in freight dispatching processes.
  • Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
  • Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.

Assistant Manager/Auto Mechanic

Pat's Tire and Muffler
02.1981 - 01.1982
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Handled customers at front counter and phone .

Education

High School Diploma -

Wethersfield High School
Wethersfield, CT
06.1978

Skills

  • Course design
  • Mentorship
  • Training assessment
  • Policy development
  • Logistic assessment
  • First aid/ Fire fighter 25 years

Certification

Certified Smith System Defensive Driving Instrustor

  • Florida Driver's License

Timeline

Asst. Admin/Corporate Trainer/DOT Courier

FedEx Express
12.1985 - 01.2025

Freight Dispatcher/Warehouse Inventory Clerk

Conn. Mutual Life
01.1982 - 12.1985

Assistant Manager/Auto Mechanic

Pat's Tire and Muffler
02.1981 - 01.1982

High School Diploma -

Wethersfield High School

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Daniel DeLucco