Ashley Skelley
Carson City,NV
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in creating relationships that inspire change and support growth of business and personal development.
Overview
9
9
years of professional experience
Work History
Store Manager
Starbucks
06.2017 - Current
- Coach and Develop team to live our mission as well as uphold all standards of quality and ensure customers are the center of all priorities
- Hire and attract talent that supports store goals and align with company values
- Create training plans to optimize potential and stay flexible to the learner
- Schedule to balance the needs of the business, the customer and the partners
- Manage inventory to support demand and stay in line with metrics
- Develop strategies to grow business and create a system of check and adjust for continuous improvement
- Meet metric goals set by district and area level priorities
Store Manager Peer Coach
Starbucks
06.2022 - 10.2022
- Assess store manager gaps in approach and create a plan to grow opportunities
- Build rapport and vulnerable relationships quickly to impact change without direct reports
- Prioritize and plan with a cadence to see impact, give store mangers time to implement change and follow up on commitments
- Identify potential and use growth mindset to support personal development and drive performance
Assistant Store Manager
Starbucks
05.2015 - 06.2017
- Coach and develop partners in creating the Starbucks experience for customers
- Assist manager in all store operations, such as scheduling, hiring, safety standards, inventory practices, business accumen
- Execute a routine of analyzing business trends and opportunities, creating plans to close gaps, with a system of check and adjust
- Develop relationships and rapport with team to impact change
Education
Carson High School
Carson City, NV06.2005
Skills
- Growth mindset
- Partner relations
- Inspirational leader
- Teamwork and Collaboration
- Prioritizing and Planning
- Problem Solving
- Culture development
- Change Management
Timeline
Store Manager Peer Coach
Starbucks
06.2022 - 10.2022
Store Manager
Starbucks
06.2017 - Current
Assistant Store Manager
Starbucks
05.2015 - 06.2017
Carson High School