Ashley Slesser
Nags Head,NC
Summary
As an experienced Receptionist looking to change careers, I bring a unique set of skills and perspectives to the table. With a proven track record of success in my previous roles, I am eager to apply my transferable skills and passion for learning to a new industry. I am a quick learner, an adaptable team player, and a proactive problem solver. I am excited about the opportunity to take on new challenges, expand my knowledge, and contribute my talents to a new field.
Overview
10
10
years of professional experience
Work History
FRONT DESK RECEPTIONIST
COASTAL ANIMAL HOSPITAL
09.2022 - Current
- Organized, maintained and updated information in computer databases.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
FRONT DESK RECEPTIONIST
REHOBOTH BEACH ANIMAL HOSPITAL
09.2017 - 08.2020
- Worked effectively in fast-paced environments.
- Confirmed appointments, communicated with clients, and updated client records.
- Trained new team members on company procedures, customer service and issue resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries.
FRONT DESK RECEPTIONIST
ASTON VETERINARY HOSPITAL
04.2014 - 09.2017
- Created a welcoming environment for pet owners by addressing concerns with empathy and providing comprehensive explanations of treatment options.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy clients.
- Scheduled appointments/boarding reservations accurately using reservation software, reducing conflicts or doublebookings.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
ASSOCIATE OF SCIENCE IN CRIMINAL JUSTICE -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
MANCHESTER, NH08.2021
Skills
- Customer and client relations
- Supply Ordering
- Office Equipment Maintenance
- Microsoft Office
- Telephone Etiquette
- Scheduling appointments
- Multi-Line Phone Systems
- Computer Proficiency
- Billing and Invoicing
- Punctual and Reliable
- Customer Service
- Payment Processing
Timeline
FRONT DESK RECEPTIONIST
COASTAL ANIMAL HOSPITAL
09.2022 - Current
FRONT DESK RECEPTIONIST
REHOBOTH BEACH ANIMAL HOSPITAL
09.2017 - 08.2020
FRONT DESK RECEPTIONIST
ASTON VETERINARY HOSPITAL
04.2014 - 09.2017
ASSOCIATE OF SCIENCE IN CRIMINAL JUSTICE -
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Similar Profiles
Alex TryfusAlex Tryfus
Vet Technician at Naples Coastal Animal HospitalVet Technician at Naples Coastal Animal Hospital
Alyssa StantonAlyssa Stanton
Veterinary Technician at South Coastal Animal HealthVeterinary Technician at South Coastal Animal Health
Zaundra StewartZaundra Stewart
Pet Groomer at Coastal Animal Clinic TampaPet Groomer at Coastal Animal Clinic Tampa