ASHLEY SLIVER
Jamestown,ND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Operations Coordinator- Lead
First Community Credit Union
08.2021 - Current
- As a Operations Coordinator in Member Service my primary role was assisting in the development of new software for account opening
- Compiled training materials for new employees and tracked skill development.
- Provided direction and guidance to internal teams in order to achieve targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed operations reports to understand numbers and trends.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Loan Assistant/Bookkeeper
Unison Bank
09.2016 - 08.2021
- For one year I worked as a bookkeeper
- There I balanced accounts, sent and received domestic and international wire transfers through a federal account, processed ACH payments, NSF payments, sent and received cash letters
- I was offered the position as a commercial and agricultural loan assistant after one year
- Reviewed application files to check for completion and compliance with institutional standards.
- Monitored key dates to obtain information by deadlines.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- While at Unison I represented the bank in several events and committees
- One of which was part of the Social Media Committee where we created and planned content for our social media pages.
Certified Nursing Assistant
NORTH DAKOTA STATE HOSPITAL
05.2014 - 05.2016
- Observed and documented patient status and reported patient complaints to the case manager
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided
Education
Coursework in general courses. science, mathematics, English - NURSING
Missouri Southern State University
Joplin, MOCoursework in Developmental psychology, Anatomy and physiology, composition - BUSINESS
Central Lakes College
Brainerd, MNCoursework in Business, Ethics in Business, Marketing -
M State
Moorhead, MNSkills
- Project Scheduling
- Personnel Resource Allocation
- Risk Management
- Process Implementation
- Organizational Skills
- Adaptability
- Attention to Detail
- Training and Development
- Multitasking
- Critical Thinking
- Team Leadership
Career Overview
Committed and motivated with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. I have a diverse work history which provides me with a unique set of skills. I spent 8 years working in healthcare, I have a passion for helping others. I have spent in total 5 years of teaching dance. I have been an assistant coach for a high school team as well as running my own program. I have the skills to break down tasks to better teach or train. I have spent 7 years working in the banking industry. I have held several positions within this field, I have gained a wealth of knowledge and skill from each. Whatever it is I am doing, I do to the best of my ability with the drive to gain information and advance within the organization.
Volunteer Experience
I was a large part of creating a Parent Teacher Organization at my childs elementary school. After getting established I served as treasurer for 2 years and Vice President for one year. I have planned school events large and small from large family nights to bookfairs. Connect with local businesses for services or donations for these events. Education is important to me and I am proud to contribute to benefit our local schools, educators and students.
Additional Information
I spent 5 months in a Remarkable Leadership program put on by First Community Credit Union. Through this program we read the book Remarkable Leader by Kevin Eikenberry then meet in a group to discuss. The principals covered in this book include communicating. powerfully, building relationships, taking responsibility, managing projects, and many more. I feel I gained so much from this group and have learned many skills to apply as I continue to grow and advance professionally.
Timeline
Operations Coordinator- Lead
First Community Credit Union
08.2021 - Current
Loan Assistant/Bookkeeper
Unison Bank
09.2016 - 08.2021
Certified Nursing Assistant
NORTH DAKOTA STATE HOSPITAL
05.2014 - 05.2016
Coursework in general courses. science, mathematics, English - NURSING
Missouri Southern State University
Coursework in Developmental psychology, Anatomy and physiology, composition - BUSINESS
Central Lakes College
Coursework in Business, Ethics in Business, Marketing -
M State
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