ASHLEY SLOCUMB

• Established strong client relationships to enhance satisfaction and promptly address needs.
• Drafted proposals outlining services, costs, and benefits for prospective customers.
• Managed over 5 diverse account portfolios, ensuring timely communication and effective resolution of issues.
• Developed tailored account plans to assist clients in achieving business objectives.
• Collaborated with sales team to identify upsell opportunities and expand client base.
• Maintained high client retention through exceptional service and proactive anticipation of needs.
• Resolved escalated issues, safeguarding valuable client relationships and preventing losses.

Managed patient inquiries regarding insurance eligibility and coverage to facilitate claim processing.

• Coordinated insurance claims processing for various patient services to ensure timely reimbursements.
• Executed account servicing tasks, maintaining high standards of client satisfaction.
• Conducted intake and outage scheduling to optimize workflow and enhance operational efficiency.
• Utilized E-Clinical, Clinical Source, and Mica systems for effective data management and reporting.
• Leveraged Microsoft Word, Excel, and PowerPoint for comprehensive reporting and presentations.
• Managed insurance verification processes to ensure accurate billing and minimize delays.
• Filed insurance claims by obtaining and entering patient, insurance provider, and medical code data.

• Cultivated and maintained enduring client relationships, enhancing loyalty and retention.
• Oversaw client accounts, addressing needs and ensuring satisfaction with services.
• Collaborated with internal teams to deliver tailored solutions that surpassed client expectations.
• Utilized proactive communication and strategic problem-solving to retain and expand client accounts.
• Facilitated ongoing training and development opportunities for team members, promoting continuous improvement.

• Delivered exceptional customer service by efficiently resolving inquiries and processing policy changes.
• Managed high volume of inbound calls and emails, documenting each interaction accurately.
• Streamlined call center processes to enhance efficiency and minimize wait times.
• Guided customers in utilizing company website for online orders, increasing user satisfaction.
• Recommended suitable insurance products tailored to customer needs.
• Collaborated with team members to establish best practices for consistent service excellence.