Ashley Smith
San Diego,CA
Summary
Experienced logistics specialist with over a decade of customer service experience. Meticulous and dedicated, consistently bringing a strong work ethic to every task. Recognized by upbeat and energetic approach, achieving results through effective communication and collaboration with team members. Currently seeking opportunities to advance and grow in a professional career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Receiver
Whole Foods Market Inc
02.2022 - Current
- Receive incoming shipments, compare contents against associated records and transmitted to proper departments.
- Reject damaged or out of temperature items, recorded shortages and corresponded with venders to rectify issues.
- Communicating variances to the correct departments.
- Operated equipment such as pallet jack and balers to move outgoing shipments to loading area.
- Communicating with vendors and suppliers to verify timely delivery of goods.
- Worked effectively with vendors to resolve shipment issues, damaged materials and shortages.
- Reporting, accounting and recordkeeping with accurate information regarding invoices.
Night Auditor and Guest Services
WorldMark by Wyndham
09.2019 - 04.2021
- Greeted over 60 guests per day at the front desk and engaged in pleasant conversations while managing check-in process.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Responded to several guests needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Trained new staff members in customer service techniques and hotel operations.
Key Holder
Leslie’s Poolmart
05.2019 - 09.2019
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Researched issues to obtain appropriate answers to customer inquiries.
POS Coordinator
Cost Plus World Market
10.2018 - 08.2019
- Managed promotional in-store signage and displays.
- Reviewed new promotions and monitored price changes.
- Arranging merchandise in appealing ways to boost sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Education
No Degree - Criminal Justice
Grand Canyon University
Phoenix, AZ06-2028
Associate of Science - Kinesiology
San Diego Mesa College
San Diego, CA06-2026
High School Diploma -
Helix Charter High School
La Mesa, CA06.2014
Skills
- Effective communicator
- Perform well in high-demand, fast-paced environments
- Self-motivated and independent
- Critical Thinking
- Computer literacy
- Invoice reconciliation
- Customer Service and relations
- Inter-department collaboration
- Teamwork and cooperation
- Tactful and diplomatic
- Staff assignments and supervision
- Training and mentoring
Accomplishments
- Promoted under a year due to quality work ethics at Cost Plus World Market, Leslie’s Pools, Worldmark, and Whole Foods.
- Selected for Team Member of the month within 5 months of starting at Whole Foods.
- Consistently acknowledged for customer service.
- Organized and collaborated with all departments for the Thanksgiving Holiday Table will at my store 2 years in a row.
Certification
- Electric Pallet Jack Certification, Whole Foods Market - Dec. 2023
- California's Food Handler Certification, Whole Foods Market - Feb. 2022
Timeline
Store Receiver
Whole Foods Market Inc
02.2022 - Current
Night Auditor and Guest Services
WorldMark by Wyndham
09.2019 - 04.2021
Key Holder
Leslie’s Poolmart
05.2019 - 09.2019
POS Coordinator
Cost Plus World Market
10.2018 - 08.2019
- Electric Pallet Jack Certification, Whole Foods Market - Dec. 2023
- California's Food Handler Certification, Whole Foods Market - Feb. 2022
No Degree - Criminal Justice
Grand Canyon University
Associate of Science - Kinesiology
San Diego Mesa College
High School Diploma -
Helix Charter High School
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