Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Ashley Smith

Summary

Dynamic General Manager with a proven track record at United Ground Express, recognized for driving operational excellence and achieving a 9% budget reduction. Skilled in strategic planning and relationship management, I lead teams to enhance performance and foster collaboration across departments, ensuring successful outcomes in high-pressure environments.

Overview

12
12
years of professional experience

Work History

General Manager

United Ground Express – United Airlines
Syracuse
06.2024 - Current
  • 3 Time United Airlines Balanced Scorecard Winner
  • UGE STAR Competition winner 2x
  • UGE Safety Excellence Award 2023
  • Featured GM video in the May 2023 UGE Newsletter
  • Decreased budget overage by 9% in 2023 and 11% so in 2024 with cost saving measures
  • Operational Management of Customer Service and Ramp activities for station
  • Develop, implement and execute initiatives for performance improvement across organizational groups, collaborating with multiple departments from concept to deployment
  • Manage high volume IRROPs, working with NOC, FOS, and Carriers to ensure successful operations throughout events.
  • Manage high volume IRROPS events across multiple stations.
  • Manage yearly budget of 3 million +
  • Manage and develop supervisors and team of 100 + ATW and BTW agents

General Manager

United Ground Express – United Airlines
Middletown
05.2022 - 06.2024
  • Monitored performance against plans and initiates corrective actions to improve results
  • Developed strategic station goals and implementation of execution in Operations, Training, IRROPS, Performance, and local DEI programs
  • Led and aided in the growth of the station leadership through extensive training opportunities, ability to lead station projects and initiatives, and leading with empathy
  • Collaborated across multiple departments to ensure success of IRROPS
  • Worked with UA FOS and Project management team in 2023 to develop Diversion improvement initiative for entire United Airlines System across Mainline and Business Partners
  • Managed all station operations including but not limited to: AO Balanced Scorecard, Airport Operations, resource planning, Metric management, Training, Budget, Audit Preparation and Execution, Employee Recognition events

Station Training Coordinator

United Ground Express
Middletown
01.2022 - 05.2022
  • Managed Station Training to current and new hire employees

Station Lead

United Ground Express
Middletown
03.2020 - 01.2022
  • Led shift of 5-8 agents to achieve operational goals for the Station
  • Assisted with Station Transition from DGS/Unifi to UGE

Ramp Agent

DGS/Unifi – United Airlines
Middletown
05.2019 - 03.2020
  • Ensure accurate customer bag management, handle and complete customer disputes.

Owner

Ashley Smith Film Productions
Hummelstown
01.2019 - Current
  • Create, implement, and direct project management for small film productions, commercials, and contract work.
  • Drive engagement through digital media, scripted series, and short film productions
  • Supervise all phases of production, including: budgeting, location scouting, and contract negotiation

Freelance Producer (Daytime Blue Ridge, WSLS 10)

Ashley Smith Film Productions
Roanoke
08.2018 - 10.2019
  • Interviewed on-location paid clients as needed.
  • Produced engaging entertainment, lifestyle, and DIY segments.
  • Provided leadership in developing long-term coverage ideas which were fresh and creative.
  • Wrote scripts for the show including promos, teases, opens, and features.

Associate Administrative Assistant

PepsiCo
Roanoke
02.2013 - 05.2018
  • Created, directed, shot, and produced all video projects for the market.
  • Coordinated video production outlines and requirements for team members for each video shoot between 5 locations.
  • Maintained logs for T&E and expenses for required items in video shoots

Education

Bachelors of Science - Worship and Music Studies

Liberty University
Lynchburg, VA
05.2013

Skills

  • Project Management
  • Strategic Planning
  • Relationship Management
  • Process Improvement
  • Operations Management
  • Leadership & Integrity

Affiliations

  • Praise and Worship Leader/vocalist over 20 years
  • Awarded prestigious tuition music scholarship during undergraduate degree to sing on LU Praise Gospel choir during undergraduate tenure

Languages

Spanish
Elementary

Timeline

General Manager

United Ground Express – United Airlines
06.2024 - Current

General Manager

United Ground Express – United Airlines
05.2022 - 06.2024

Station Training Coordinator

United Ground Express
01.2022 - 05.2022

Station Lead

United Ground Express
03.2020 - 01.2022

Ramp Agent

DGS/Unifi – United Airlines
05.2019 - 03.2020

Owner

Ashley Smith Film Productions
01.2019 - Current

Freelance Producer (Daytime Blue Ridge, WSLS 10)

Ashley Smith Film Productions
08.2018 - 10.2019

Associate Administrative Assistant

PepsiCo
02.2013 - 05.2018

Bachelors of Science - Worship and Music Studies

Liberty University

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Ashley Smith